Customer Service Assistant, Nf-2091-02

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency Open to Public Duties What to Expect Relays instructions from supervisor.

Demonstrates work methods, and provides work-related guidance. Checks with supervisor on problems. May open and close facility.

Performs a full range of services such as assisting customers, taking reservations, following up on delinquent payments or equipment, making refunds and adjustments, resolving routine complaints, and any other customer service related duties or transactions. Assists in general custodial and/or maintenance duties as needed.

May at times assist staff in outside work checking in/out equipment.

Maintains a complete and systematic set of records relating to customer service transactions. Checks to ensure the periodic procurement of supplies and equipment required for an efficient operation. May be assigned to any Services facility on a temporary or permanent basis as needed.

May be required to work a fluctuating work schedule to complete the mission, to include nights, weekends, and holidays. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Performs other related duties as assigned.

Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications What are we looking for? Minimum one year experience in a retail sales or recreation environment.

Ability to lead employees in performance of their duties. Knowledge of basic accounting and cash handling. Ability to operate a cash register.

Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.

The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee. Individuals selected from a vacancy announcement advertised for a flexible position may be changed to part-time or full-time at management's discretion without further competition.

CONTACT US: For questions related to a specific position or the application process please contact us at: Human Resources Division Marine Corps Community Services, Lejeune-New River (910) 451-JOBS | https://careers.usmc-mccs.org Email questions to: lejeune.vacanciesusmc-mccs.org (applications nor documents will not be accepted via email) for technical difficulties navigating through or using the Career Page send an email to https://careers.usmc-mccs.org Benefits A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official. Benefits A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Varies

• Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.
  
  Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
  
  Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply STEP 1 - Qualify with Application and/or Resume. You must meet the experience requirements described above under Qualifications.
  
  Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start and end date, pay grade (as applicable) for each position listed. All volunteer positions must also include the total weekly hours worked during position start and end date.
  
  STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/ STEP 3 - If prior military , upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/. STEP 4 - Employment Preferences , May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility. PREFERENCE REQUIRED DOCUMENTS Military Spouses Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location.
  
  Submit a current application or resume. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Veterans Copy of DD214 citing general or honorable discharge.
  
  Persons with Disabilities Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits. STEP 5 - If applicable, upload a copy of your Transition Assistance form and copy of ID card with "TA" stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/. Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5. STEP 6 - Before you press " Submit Application" , be sure all requested documents have been attached or uploaded.
  
  It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.
  
  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Agency contact information MCCS LEJEUNE-NEW RIVER Phone 910/451-5627 Email lejeune.vacanciesusmc-mccs.org Address MCCS LEJEUNE-NEW RIVER MCCS LEJEUNE-NEW RIVER MARINE CORPS COMMUNITY SERVICES CAMP LEJEUNE, NC 28547 USA Next steps All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
  
  Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Varies

• Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.
  
  Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
  
  Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply STEP 1 - Qualify with Application and/or Resume. You must meet the experience requirements described above under Qualifications.
  
  Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start and end date, pay grade (as applicable) for each position listed. All volunteer positions must also include the total weekly hours worked during position start and end date.
  
  STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/ STEP 3 - If prior military , upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/. STEP 4 - Employment Preferences , May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility. PREFERENCE REQUIRED DOCUMENTS Military Spouses Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location.
  
  Submit a current application or resume. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Veterans Copy of DD214 citing general or honorable discharge.
  
  Persons with Disabilities Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits. STEP 5 - If applicable, upload a copy of your Transition Assistance form and copy of ID card with "TA" stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/. Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5. STEP 6 - Before you press " Submit Application" , be sure all requested documents have been attached or uploaded.
  
  It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.
  
  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Agency contact information MCCS LEJEUNE-NEW RIVER Phone 910/451-5627 Email lejeune.vacanciesusmc-mccs.org Address MCCS LEJEUNE-NEW RIVER MCCS LEJEUNE-NEW RIVER MARINE CORPS COMMUNITY SERVICES CAMP LEJEUNE, NC 28547 USA Next steps All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
  
  Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request