Customer Service Assistant

We are seeking a Technical Customer Support. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and is fluent in both English and Spanish. The ideal candidate will be responsible for providing exceptional technical support and service to our commercial clients.Qualifications:

• At least 24 approved university credits
• Intermediate English Proficiency
• Preferable experience in Call Center
• Experience in customer service
• Ability to analyze and identify technical needs of clients, offering targeted alternatives to achieve desired outcomes.
• Proficiency in operating systems such as MAC OS, Microsoft Windows, and various internet browsers.
• Microsoft Office Proficiency: Intermediate or advanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational abilities, including setting priorities and juggling multiple tasks simultaneously.
• Exceptional interpersonal and teamwork skills.
• Capable of handling complaints and objections over the phone.

• Customer Support: Handle telephone calls from commercial clients to provide guidance and/or technical assistance for web-based products and services.
• Technical Problem Solving: Analyze and resolve technical issues faced by commercial clients related to the use of product and service applications.
• Client Satisfaction: Ensure to identify viable solutions to meet client needs effectively.

Employer with Equal Employment Opportunity.