Customer Service Assistant

Administration is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together. 

Customer Service Assistant

This job requires skills in specialized work including diverse and complex accounts receivable and collections processes. This individual will work within established accounting systems and procedures.

Hours: FULL TIME; M-F; Rotates between 7:30 a.m.- 4:00 p.m. and 8:00 a.m.- 4:30 p.m.Responds to customer questions and requests, taking final billing orders over the telephone, processing special billings, and researching and/or adjusting accounts.  

Interact with customers over the phone, in person, and/or via email and social media.

Accurately enter data for meter reads, sewer base adjustments, special read requests, and third-party processing.

Knowledge of methods used to handle, receipt, record and maintain records of money received and disbursed.

Ability to establish and maintain effective working relationships with co-workers, various City Departments, banks, title companies, service agencies and the public.

Ability to communicate effectively.

Attention to detail.

• Graduation from high school or equivalent
• Two years of experience in performing moderately complex clerical work involving billing procedures and cashiering or in the extension of credit and the collection of accounts

Any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills may be considered. 

Criminal history and credit checks will be made on top candidates.