Customer Service Assistant

Brown & Brown, Inc. Marmora , NJ 08223

Posted 3 months ago

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is looking for a Customer Service Assistant to join our Commercial Lines team in New Jersey! This role can be based in Marmora, NJ or Glassboro, NJ.

We are excited to provide training and development for this entry level opportunity. This role requires full-time, in-office availability Monday-Friday and is an excellent start to a career in the Insurance industry.

WHAT YOU'LL DO:

  • Retrieve policy documents from carrier website for new business, cancellations, endorsements, audits, non-pay & reinstatement notices.

  • Policy checking for new business, re-writes & endorsements.

  • Process endorsement and certificate requests as received daily.

  • Process cancellations, non-pay notices & reinstatements.

  • Support in the processing binders of insurance, policies and audits.

  • Handle billing inquiries.

  • Maintain account files in an orderly sequence according to established procedures.

  • Enter all required data into system to maintain current file data.

  • Maintain follow-up system for correspondence/requests.

  • Provide back-up to other Commercial Assistants.

  • Scanning and other clerical tasks, as assigned.

WHAT YOU'LL NEED:

  • High School diploma or equivalent, required

  • 1+ years' office experience, preferred

  • Active Property & Casualty license, or willingness to obtain, required

  • Proficiency in Microsoft Office 365, required

  • Exceptional customer service and interpersonal skills, required

WHAT WE OFFER:

  • Excellent growth and advancement opportunities

  • Competitive pay based on experience

  • Paid Time Off (PTO)

  • Generous benefits package: health, dental, vision, 401(k), etc.

  • Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.


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Customer Service Assistant

Brown & Brown, Inc.