Customer Service And Sales Representative

Farmers Insurance Agency Cerritos , CA 90703

Posted 3 days ago

Farmers Insurance is one of the most respected and fastest growing insurance companies in the country. Farmers now provides insurance for home, auto, business, recreational, life and financial services to more than 10 million households, generating approximately $20 billion in annual written premium.

We are currently seeking a licensed Customer Service Representative or someone who is willing to obtain their license(s) within 30 days. This position will be part-time to start and will eventually lead to full time.


The Customer Service and Sales Representative (CSSR) will work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Additionally, the CSSR will analyze, clarify and resolve policy and account related questions. This position offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.


  • Determine customer requirements and expectations in order to help the customer identify specific products and solutions
  • Solicit, sell and negotiate new business policies. Cross-sell/up-sell products to existing customers
  • Review renewal business and identify appropriate follow-up action based on degree of change
  • Perform risk analysis and underwriting
  • Maintain knowledge of new products and initiatives
  • Client/Claims liaison
  • Meet production requirements and goals assigned by the agent
  • Adhere to company and agency guidelines
  • General customer service duties as presented
  • Performs other duties as assigned


  • Property & Casualty licensed with the State of California or willing to get licensed within 30 days
  • Bilingual (English/Spanish)
  • Clean background
  • Strong communication skills (verbal/written and interpersonal skills)
  • Professional and courteous manner
  • Strong organizational and multi-tasking skills
  • Customer Service/Sales experience
  • Ability to work in a fast paced customer focused environment
  • Good computer skills (Microsoft Office, Windows, Internet)
  • High school diploma required. Four year college degree highly preferred.


  • Pay: DOE, starting at $15.00 hour plus commission
  • Potential to develop into a rewarding career in insurance, with unlimited possibilities
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Customer Service And Sales Representative

Farmers Insurance Agency