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Customer Service And Adoption Specialist - Public Safety, Animal Shelter

Expired Job

Calvert County Government Prince Frederick , MD 20678

Posted 2 months ago

Job Summary Benefits Supplemental Questions

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 50 applications are received; whichever occurs first. If the announcement closes on the date that 50 applications are received, all applications submitted by 11:59 pm that day will be given consideration, including those in excess of 50.

We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes. We will not consider applications which are late due to the announcement closing once the above number of applications is reached.

Merit Full-time Position, Grade 16, 35 hours per week.

This position performs general office clerical work in support of animal shelter operations. The work involves performing responsible office tasks requiring an understanding of the substantive operations of the unit and includes being accountable and responsive for customer service encounters with the public and others for the purpose of facilitating the public's use of services. The work requires prior experience in office clerical work. The work is performed under general supervision of administrative or higher-graded office staff.

Essential Job Functions/Other Duties/KSA:Performs clerical and customer service assignments requiring knowledge of unit operations and fills in for high-level support positions in their absence.

Prepares and maintains records of operations by compiling information, taking action when required, and monitoring on an ongoing basis; maintains accurate and up to date records.

Schedules appointments for medical procedures for the animal shelter population.

Receives and examines unit operational data for accuracy, addresses discrepancies, and proofs documents; notifies parties of changes in procedures or requirements and instructs others in procedures to ensure that the data is accurate; maintains databases and data files containing such data; manages and organizes necessary information to generate internal reports.

Receives and assists visitors; queries visitors and directs them to appropriate staff or offices; answers substantive questions regarding unit operations for the purpose of facilitating the use of services.

Assists the public, clientele, and others to access unit services by promoting these services and advising of options which may best suit their needs.

Answers phone calls, screens, queries callers and transfers or refers calls to appropriate staff or other offices; answers technical or substantive questions concerning unit operations; places inquiries into database for follow up.

Keys data into computer databases and other computerized record systems; codes and verifies data; updates, edits and corrects data files; produces computer printouts.

Maintains confidentiality of files and records and uses discretion in controlling access to and release of information.

Operates a cash register; calculates, collects and processes fees and fines.

Schedules and attends meetings and takes minutes for record keeping with outside vendors, consultants, contractors, and County officials.

Processes animal license applications and renewals.

Provides high quality customer service to citizens, volunteers, rescue partners, and staff while actively promoting our mission, services, programs, and events.

Pre-screens potential adopters and educates citizen on the adoption requirements; screens potential adopters to ensure they conform to state and local laws for licensing and rabies for current pets and ensure individuals meet any additional procedural requirements prior to adoption; processes adoption paperwork and paperwork to allow release of animals to rescue partners.

Assists citizens with filing lost and found reports.

Maintains records and files completed paperwork related to various animal dispositions.

Other Duties

Performs related work as required.

Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)

Knowledge of--

  • Modern office procedures and practices including operation of office appliances such as calculators and computers.

  • State and local laws for animal licensing and rabies vaccinations.

  • Computer applications such as animal management software and Microsoft Office.

Ability to--

  • Assist the public, clientele, and others to utilize services by explaining, instructing and advising them regarding their needs and requests and the services provided.

  • Perform general office clerical work quickly and efficiently.

  • Handle and collect money and reconcile the daily reports.

  • Maintain confidentiality.

  • Communicate effectively orally and in writing.

  • Deal effectively with the public.

Minimum Qualifications:
Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)

Training and/or Education:

High school diploma or GED equivalent.


Two years or more of general office clerical experience.

Licenses or Certificates:

Valid driver's license.

Other Information:Special


Operation of County owned vehicle.

Physical Demands:

Regular operation of computer keyboard.

Unusual Demands:

Employee must have ability and willingness to obtain rabies pre-exposure vaccinations post-employment offered at the County's expense.

Required to work during emergency weather events or other emergency situations that close the shelter and require the operation of an emergency pet shelter.

Work is subject to frequent interruptions.

Workers may be exposed to animal dirt, dust and dander.

Workers may be exposed to animal noise, and at times, the smell of cleaning chemicals.

FLSA Status:


Accommodations will be made for individuals with disabilities upon reasonable notice.

County application required.

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Customer Service And Adoption Specialist - Public Safety, Animal Shelter

Expired Job

Calvert County Government