Customer Service Analyst Specialist (Contract Admin)

Customer Service Rep (Airline Repair Orders)

Location: Windsor Locks, CT (06096)

Job ID: #69271

Pay Range: $24-29

3 Open positions

Bachelors degree Preferred

ON-SITE position only

US Citizen and US Person candidates permitted

Focus: CSR, Call Center, (POs) Purchase Orders, Commercial Airline Repair Purchase Orders or Military Airline Purchase Orders

Required: 2+yrs of Customer Service Experience

THE COMPANY - Work with one of the World's Largest American Owned Aerospace and Technology companies.

SUMMARY

The Customer Service Analyst Specialist is the focal point between customers and internal company functions,

Regarding such matters as:

• Pricing

• Scheduling

• Contract requirements

• Shipping

• Documentation

The ideal candidate contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

RESPONSIBIITIES:

• Processing and Administering Orders

• Preparing General Correspondence

• Coordinating Customer Service needs

• Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers

• Focus on External & Internal customer support

o Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.

o Participate, engage, and support customer meetings - virtually and/or in-person

o Build and maintain customer trust and relations

• Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential.

o This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms

o Previous account specialists have progressed to various roles, such as production control, operations team leaders, program management, supply chain, etc.

REQUIRED - QUALIFICATIONS & REQUIREMENTS

o Required

• HS diploma or GED, Preferred

• Associates or Bachelors (BS/BA/BBA)

o Required

• Computer skills- i.e. Microsoft Office (Word, PPT and Excel).

o US Citizen and US Person candidates permitted

PREFERRED - QUALIFICATIONS & REQUIREMENTS

o Preferred

• Customer service experience

o Preferred

• SAP knowledge would be great to consider as well. Other Software Similar to SAP: ORACLE, JD Edwards, Sage, Microsoft Dynamics, Odoo, or Kinetic

In lieu of a degree, the manager will consider reviewing candidates with customer service experience.

• ONSITE position
• US Citizen and US Person candidates permitted

Experience in Call Center, contract administration and Commercial Airline Repair Purchase Orders or Military Airline Repair Purchase Orders

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.