Customer Service Analyst

Newell Brands Winchester , VA 22603

Posted 2 months ago

Position Title: Customer Service Analyst

Reports to: Customer Service Supervisor

Location: Huntersville, NC


This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with strategic customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction. This role will be a member of a high-functioning strategic customer service team with primary responsibility for order management, service performance, and vendor compliance.


  • Gather key demand data using data collection techniques (e.g., downloading of transactional data to spreadsheet format), analyze data for insights, and create presentations to report results to Management.

  • Manage and maintain order book for business unit with a primary focus on strategic accounts

  • Identify customer's key measurements and vendor requirements

  • Resolve and report discrepancies in service scorecard within the required timeframe

  • Identify trends negatively impacting performance and cost of failure & collaborate with Cost of Failure Analyst to address/avoid fines

  • Serve as Liaison to functional areas within the business by providing necessary information on customer expectations and service performance results, securing cooperation and involvement as necessary

  • Maintain accurate tables to ensure customer order shipment dates are properly assigned and integrity of data maintained and communicated

  • Support new product/program initiatives

  • Effectively channel/communicate necessary information internally/externally as appropriate

Skills & Qualifications

  • Strong computer and data analytic skills, including SAP, Power BI, advanced Excel, and the Microsoft suite of software

  • Data validation and expert attention to detail; has the ability and passion to find and resolve data inconsistencies

  • Monitoring, measurement, and metrics: knowledge of key business drivers for supply chain functions and ability to gauge effectiveness and performance

  • Collaboration and network building to drive results in a supply chain environment

  • Supply chain, data analytics, order management in manufacturing, distribution, or logistics type environment highly desirable.

  • Ability to prioritize and manage multiple projects/requests

  • Continuous improvement mindset

  • Agile, curious, empowered & inclusive

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Shentel Broadband/Cable


Posted 3 days ago

VIEW JOBS 5/11/2021 12:00:00 AM 2021-08-09T00:00 Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years. Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US. With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet. In addition Shentel is proud to be an affiliate of Sprint. We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network. We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business. We're Shentel. Always connected to you. Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. Do you enjoy interacting with people? Are you proficient at building and maintaining relationships? Do you like working with the latest technology? At Shentel, our mission is to enrich the lives of the customers we serve with the highest quality communication services. If this sounds like you, come be a part of our mission and join the growing Shentel Customer Care Team! As a Customer Service Representative, you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative for Shentel. Our Customer Service Representatives are a part of a supportive, sales and service-oriented team that: * Provides honest and committed customer care to fulfill customer needs and promote quality customer experiences * Engages in real-time customer service that not only meets expectations but delivers an outstanding customer service experience * Educates residential customers by answering billing as well as product and service questions * Captures opportunities to offer new, additional, and upgraded services to new and existing customers * Achieves profitable sales growth that allows you to earn commissions for the services you sell How We Reward You * Competitive base pay with the opportunity to earn uncapped commissions * On the job training so that you can unlock your earning potential * Medical, dental, vision, and life insurance with a company contribution toward the cost * World class 401(k) - up to 8% company contribution - to help you in the future * Individual Development Plan to map your career path * Paid time off plus 7 paid holidays * Educational assistance to help you meet your academic goals You Worked Hard For * Your reputation as a successful customer service professional * Your high school diploma or equivalent * One year of customer service or call center experience It's time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals. What are you waiting for?Come join Shentel's Customer Care Team! Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status. If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly. For technical issues with the website, please contact EEO is the Law and Pay Transparency Other details * Job Family Customer Service * Job Function Broadband * Pay Type Hourly * Required Education High School Apply Now * Lynchburg, VA, USA * Rustburg, VA 24588, USA * Waynesboro, VA 22980, USA * Weston, WV 26452, USA * Winchester, VA 22601, USA Shentel Winchester VA

Customer Service Analyst

Newell Brands