Emerson Electric Co. Elyria , OH 44035
At RIDGID, the global leader in pipe-working tools, we believe that team collaboration is the key to delivering on our brand promise. Our people are passionate about working together to solve challenging problems for our customers and our business. Our products and tools are used by millions of trade professionals worldwide; we value quality and agility so we can effectively bring new solutions to market. Our products are distributed across the globe through a RIDGID distributor network, wholesale and retail (i.e., Grainger, Ferguson, The Home Depot, etc.).
What is a Customer Service Analyst?
The Customer Service Analyst is an active and visible role at Ridge Tool Company. This individual is responsible for assisting customers and potential customers with questions on products and placing orders via telephone, fax and email. The Customer Service Analyst also has responsibility of receiving/processing purchase orders from Distributors and Territory Managers. This role is located in our World HQ in Elyria, Ohio USA.
What We're Looking For?
The Customer Service Agent will work in a dynamic environment within the Customer Service Department. They will have strong computer skills as well as the ability to communicate effectively both orally and electronically.
Duties & Responsibilities
Responds to incoming telephone calls and faxes/Emails in the following manner:
Assists callers to completion in a professional manner.
Accepts new purchase orders from Distributors and Territory managers; enters orders via PC.
Estimates delivery on backordered material. Also determines lead time on shelf-stocked items.
Guides distributors with pricing of products and parts.
Verifies stock status (availability) of products and parts.
Corrects editing &/or shipping errors and initiates claim transaction paperwork.
Furnishes and follows through with tracing information on shipped orders.
Recommends product for specific applications.
Corrects purchase orders through additions &/or cancellations.
States company policy regarding warranty service, freight terms, standard package quantities, etc.
Addresses promotions and guides customer in product selection.
Accepts requests for literature and printed material, enters requests via PC.
Alerts other departments when confronted with problems involving product performance, liability, packaging, routing, etc.
Participates in complimentary job duties.
Work with others in a team atmosphere.
Additional customer assistance and/or department assistance, as needed.
Exemplary, dependable daily attendance is required.
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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