Customer Service Analyst

Ceridian Corporation Honolulu , HI 96812

Posted 6 months ago

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

About the Position:

This role will be located at the Ceridian office in Honolulu. The Customer Service Analyst will provide accurate and timely responses to Ceridian customers on Payroll, Human Resources (HR), and/or Tax Filing issues. They will be knowledgeable of Ceridian products and services, productivity tools, and appropriate use of advanced resource support. Support is primarily performed over the phone but may involve on-site support and project work as assigned.


  • Provide ongoing support with the use of diagnostic skills together with internal tools to identify root causes for customer issues, develop solutions and recommend appropriate action to prevent recurrence.

  • Coordinate open incidents and follows up to ensure all customer issues are resolved promptly in an effort to provide World Class Service.

  • Maintain a high level of knowledge of Ceridian products and services through internal training and experience. Continually upgrades skills to ensure proficiency in Ceridian's current product offerings.

  • Uses customer focused telephone skills to build customer confidence in Ceridian services and their own ability to use Ceridian products and services. These skills include proper telephone etiquette, strong listening and professional communication skills.

  • The CSA continually upgrades professional skills to ensure proficiency in Ceridian's current product offering and awareness of payroll/human resources industry developments/trends and

  • PC hardware/software availability to increase productivity, customer satisfaction and career development.

  • Support multiple payroll platforms and multiple payroll/HR products within the payroll platforms

  • Provide support on basic to moderate tax filing inquiries/issues

  • Provide support on project work and maintenance. For example, General ledger, 401K (MPX), Vacation & Sick & Report writing.

  • Conducts on-site client meetings when the need arises. The meetings may involve various levels/roles within the client's organization. PR/HR products supported: HR/PR for Access & SQL, HPW, HPL, Freedom payroll. Future product platform supported: DF HCM


  • Bachelor's degree or equivalent experience.

  • Strong technical aptitude combined with strong communications and customer service skills are required.

  • PC experience and demonstrated ability in problem solving and management of multiple projects

Preferred Qualifications:

  • Minimum 1-2 years experience supporting HR/Payroll products preferred. Prefer FPC or CPP certification or desire to obtain certification within 12 months.

  • 1+ years service or call center experience.

  • Experience in one or more of the following: payroll, human resources (HRIS), benefits, SQL

  • One or more years of phone support for proprietary software application(s)

  • One or more years of customer service

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Other details

  • Job Family Technical

  • Job Function Software Support

  • Pay Type Hourly

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate


Posted Yesterday

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Want to make a lot of people's day? Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers, self check outs, club pick up and more! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area—you get the idea! It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. You will sweep us off our feet if: • You thrive in fast-paced environments • You're a multi-tasker at heart • You keep member satisfaction as your top priority • You can stand for long periods of time while assisting members quickly and accurately • You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence You will make an impact by: • Maintaining a positive attitude by smiling, greeting and thanking members • Providing exceptional customer service to members across the club as needed, answering any questions they may have • Maintaining a clean, neat, and member-ready area The customer associate role is a great way to start your development path at Sam's Club. Apply now! The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Customer Service, Operating front end equipment (for example, cash register), Working with mobile retail applications About Sam's Club Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Honolulu HI

Customer Service Analyst

Ceridian Corporation