Customer Service Analyst

Ceridian Corporation Honolulu , HI 96812

Posted 6 months ago

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

About the Position:

This role will be located at the Ceridian office in Honolulu. The Customer Service Analyst will provide accurate and timely responses to Ceridian customers on Payroll, Human Resources (HR), and/or Tax Filing issues. They will be knowledgeable of Ceridian products and services, productivity tools, and appropriate use of advanced resource support. Support is primarily performed over the phone but may involve on-site support and project work as assigned.

Responsibilities:

  • Provide ongoing support with the use of diagnostic skills together with internal tools to identify root causes for customer issues, develop solutions and recommend appropriate action to prevent recurrence.

  • Coordinate open incidents and follows up to ensure all customer issues are resolved promptly in an effort to provide World Class Service.

  • Maintain a high level of knowledge of Ceridian products and services through internal training and experience. Continually upgrades skills to ensure proficiency in Ceridian's current product offerings.

  • Uses customer focused telephone skills to build customer confidence in Ceridian services and their own ability to use Ceridian products and services. These skills include proper telephone etiquette, strong listening and professional communication skills.

  • The CSA continually upgrades professional skills to ensure proficiency in Ceridian's current product offering and awareness of payroll/human resources industry developments/trends and

  • PC hardware/software availability to increase productivity, customer satisfaction and career development.

  • Support multiple payroll platforms and multiple payroll/HR products within the payroll platforms

  • Provide support on basic to moderate tax filing inquiries/issues

  • Provide support on project work and maintenance. For example, General ledger, 401K (MPX), Vacation & Sick & Report writing.

  • Conducts on-site client meetings when the need arises. The meetings may involve various levels/roles within the client's organization. PR/HR products supported: HR/PR for Access & SQL, HPW, HPL, Freedom payroll. Future product platform supported: DF HCM

Qualifications:

  • Bachelor's degree or equivalent experience.

  • Strong technical aptitude combined with strong communications and customer service skills are required.

  • PC experience and demonstrated ability in problem solving and management of multiple projects

Preferred Qualifications:

  • Minimum 1-2 years experience supporting HR/Payroll products preferred. Prefer FPC or CPP certification or desire to obtain certification within 12 months.

  • 1+ years service or call center experience.

  • Experience in one or more of the following: payroll, human resources (HRIS), benefits, SQL

  • One or more years of phone support for proprietary software application(s)

  • One or more years of customer service

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Other details

  • Job Family Technical

  • Job Function Software Support

  • Pay Type Hourly

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Customer Service Analyst

Ceridian Corporation