Customer Service Ambassador, Casino - FT

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests actively engaged in gaming and assists team members in player identification.

• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.

• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.

• Encourages guest visitation through written correspondence and telemarketing.

• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

• Attends and aids in the coordination of special events.

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.

• Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.

• Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.

• Supporting omnichannel app activations, casino promotions and events.

• Assists and supports the Marketing Department with generating App activations for Penn Play, ESPN BET, casino promotions and events on select shifts by performing various duties to support customers' visits and/or events.

• Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.

• Answer's phone calls and proactively assists customers (internal and external) with their concerns.

• Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.

• Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.

• Assists guests by directing them to appropriate areas and contact department for guest needs.

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

• Perform other job-related duties as requested.

BRING US YOUR BEST.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Must qualify for licensing with the Maryland Gaming Board.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

15.00