Customer Service Agent-Customs Brokerage

Expeditors International Of Washington, Inc. Salt Lake City , UT 84101

Posted 3 months ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

  • Organic growth

  • Ensure smooth and timely customs process flow

  • Ensure accurate and timely data entry into our operational system

  • Ensure accurate and timely client billing

  • Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.

  • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

  • Assist with verification of customs declaration information and the submission of such to the customs authority

  • Ensure compliance at all times to regulations

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

  • Understanding of transportation documentation and terms is a plus

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Strong desire to learn

  • Good computer skills (Excel, Word, PowerPoint)

  • Fluent in English

  • Process improvements driven

Expeditors offers excellent benefits

  • Full Time position / Monday-Friday 40 hour work week

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Agent Healthcare Contact Center

Sutter Health

Posted 5 days ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 BASIC POSITION INFORMATION * Company Name: Sutter Health * Location: West Valley City, UT (Must work onsite for first 3-6 months before you're eligible to work at home) * Position Title: Contact Center Agent * Pay Range: $15 - $16.50/hr DOE bonuses. WHAT YOU WILL BE DOING * You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: * Requests for new patient registration * Scheduling routine appointments * Prescription Refills * Requests to submit payments * Setting up payment plans * Answering medical billing/insurance inquiries * General Inquiries * You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle). * Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests. * As a Contact Center Agent you establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. * You also maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services. * Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.). Education: * AA in Finance, HR, Business Management or Equivalent Education/Experience Experience/Knowledge/Skills: * Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired * Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred * Experience in the healthcare industry preferred * Experience in shared services/internal service delivery role preferred * Experience with Microsoft Office - Word, Excel, PowerPoint desired * Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing * Knowledge of customer relationship management (CRM) tools and related analytics desired * Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired * Knowledge of Sutter Health policies, practices and procedures a plus * Familiarity with performance metrics and ability to meet identified targets a plus * Strong customer service skills and professional demeanor * Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population * Ability to learn new functional processes * Ability to process requests quickly, accurately, and consistently with general supervision * Ability to learn and use various Contact Center enabling technologies * Ability to asses problems and resolve or escalate to appropriate team to resolve * Ability to recognize the appropriate style, level of detail, and message for the audience * Strong verbal and written communication skills * Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed * Strong organization and multitasking skills * Strong time management skills and ability to manage individual assignments * Ability to work in a team environment * Strong attention to detail * Requires the ability to work with and maintain confidential information Sutter Health Salt Lake City UT

Customer Service Agent-Customs Brokerage

Expeditors International Of Washington, Inc.