2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Customer Service Agent Work from Home
EXCEPTIONS: Hiring in all states/cities/counties except the following
ABOUT THE JOB
Great opportunity for students, teachers, second job!
Take back-to-back, incoming customer calls. Work to resolve customer concerns & assist with post-rental help. Provide general assistance to customers before, during and after their rental as it pertains to customer service related issues. Customer service agents also work internally with company team members as needed and assist them with resolving customer concerns. Customer service agents are also required to keep detailed, written notes regarding their work with each customer.
Basic keyboarding and computer skills
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. geography
THIS JOB MIGHT BE FOR YOU IF
You are a dependable team player with a positive attitude
You enjoy a fast-paced training and work environment
You enjoy speaking with and helping customers
You are empathetic and a problem solver
You are comfortable with online learning and remote supervision
You are comfortable navigating multiple computer programs at one time
TRAINING / EDUCATION
We offer on-the-job education which allows you the opportunity to learn and begin performing some of your job duties while helping customers. This role offers hands-on education working with your manager from day one.
You will spend 2 hours within the first 3 days at a U-Haul Center for training purposes.
Expect to be on the phones taking live calls by day 2 of training with your manager.
Anytime 4 am to 6 pm Monday through Sunday (Arizona time)
We need you to work at least one weekend day. If you want to work both that's great!
Working holidays is required. We are open and customers need our help.
Guaranteed hours: 25 hours May through September, 15 hours October through April.
THE FOLLOWING IS REQUIRED TO WORK FROM HOME
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
THE FOLLOWING TECHNICAL REQUIREMENTS MUST BE MET TO WORK FROM HOME
Must have webcam for educational purposes.
Must have a non-wireless USB headset with microphone.
Must have high speed internet with 2MB up 5MB down (or greater) and ping below 70.
5MB up 10MB down is preferred for a better experience.
Must have a PC or laptop with the following:
Windows 7, 8 or 10 OS preferred (Mac OS is also permitted for most positions).
8G of RAM or greater (Windows or Mac).
Windows OS: CPU score of 2500 or greater.
Mac OS: A core i5 processor or greater.
Must install and use the required Company software including a Company provided anti-virus software.
THE FOLLOWING ARE NOT PERMITTED WHEN WORKING FROM HOME DUE TO COMPATIBILITY, PERFORMANCE, SECURITY OR OTHER CONCERNS:
A wireless or non-USB headset.
A PC/laptop or Internet that does not meet the minimum requirements.
Mobile hot-spot, tethering, satellite ISP or similar.
Compute stick, tablet or similar device.
Windows XP or Vista operating system.
Rental, rent-to-own or public computer/laptop.
Working in a public place or using a public internet connection.
Unsecure Wi-Fi or one that does not meet with the other Wi-Fi requirements.
Running any non-work related programs on your computer while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software (this is a payment card industry requirement).
DO YOU MEET THE MINIMUM TECHNICAL REQUIREMENTS?
Check your internet speed.
Use these instructions to find your computer RAM and the name of your processor. You will need the name of the processor to check your CPU score for a Windows OS:
Windows OS: From the Start menu or search windows function type RAM.
Mac OS: Open Apple menu and click About This Mac then click System Report
Check your CPU score (Windows OS only):
Go to this website.
Type the name of your processor in the space provided (do not copy/paste).
The number in the first column is the CPU mark (this is your CPU Score).
Mac users do not need to check the CPU score and need to validate they have a core i5 processor or greater.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.