Customer Service Agent

Williams-Sonoma, Inc. Salt Lake City , UT 84101

Posted 3 months ago

Williams-Sonoma Inc.

Seasonal Customer Service Agents Work from Home in Utah

Training starts Monday November 18th!

Job Description:
Why you and why us?

Who are our Seasonal Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality

  • Make it personal: Take ownership

  • Inspire customer loyalty: Give them a reason to come back

  • Listen Carefully: Be attentive

  • Emphasize our effort: Because we care

What Benefits do you offer?

  • 40% Discount on most merchandise!

  • Fun contests / rewards and recognition programs

  • Growth / Promotional Opportunities

  • Paid Training from the comfort of your home

  • Overtime, overtime, overtime

  • Pay = $15.00/hr

Essential Functions: The nuts and bolts

  • Address customer questions and concerns regarding product and delivery information

  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

  • Perform other duties as assigned

Qualifications:
What you need to apply

  • High School diploma or GED

  • 1 2 years previous customer service experience. Call center experience highly preferred

  • Experience in a performance-based or metric-driven environment

  • Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

  • Ability to complete mandatory paid training for 3 weeks - 100% attendance is required

  • Must live in the state of Utah

  • Position is full time hours only. Must be able to commit 40-50 hrs per week for the remainder of the year

  • Must have a computer/PC/MAC with compatible OS

  • Must have a computer USB headset with microphone

  • Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this? Check here:

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Customer Service Agent

Williams-Sonoma, Inc.