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Customer Service Agent

Expired Job

The Brixton Group Jersey City , NJ 07097

Posted 1 month ago

Responsibilities:

  • Respond to incoming communications from internal and external customers and escalate issues as needed
  • Generate sales leads and engage customers
  • Meet personal and customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Handle customer complaints, provide appropriate solutions and follow up to ensure resolution; Keep records of interactions with customers
  • Research customer claims ensuring the highest level of customer service on all calls and ensure that all service complaints are handled diplomatically.
  • Being able to learn about Human Resources

Requirements

  • Previous experience in customer service, sales or other related fields
  • Ability to build rapport with clients
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt and respond to different types f characters
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent verbal communication skills

Benefits

  • Paid Training
  • Travel
  • Medical & Dental after 60 days.
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Customer Service Agent

Expired Job

The Brixton Group