Customer Service Agent

Sorenson Communications Salt Lake City , UT 84101

Posted 3 months ago


Answer calls placed through videophones from Sorenson Trainers and customers nationwide. Verify and update information in the database. Complete Trainer invoices or call description tickets for each call received. Help provide customers with additional training and education on Sorenson products and services. Possess exceptional problem solving abilities and training capabilities. Demonstrate a proven ability to develop these same traits in others. Must possess a professional image in dress and behavior.

Essential Duties and Responsibilities:

  • Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment.

  • Must be able to follow department policies and procedures and easily adjust to new and changing policies.

  • Must be able to work fast, efficiently and accurately.

  • Show an ongoing willingness to accept additional duties as assigned by manager.

Qualifications, Education, and/or Experience:

  • Must be fluent in ASL.

  • A minimum of two years experience working in customer service.

  • A minimum of two years experience working with Excel & Word documents.

  • Multi-tasking skills required.

  • Must possess, at a minimum, a High School Diploma with proven employment capabilities.

  • Possess excellent cognitive skills.



Proven capabilities to communicate clearly through American Sign Language (ASL).

Ability to Manage (if applicable):

  • N/A


Salt Lake City, Utah

Physical Demands (if applicable):

Must be able to:

  • Sit for extended periods of time

  • Sign using ASL for extended periods of time

  • Keyboard routinely

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Customer Service Agent

Sorenson Communications