Customer Service Agent - SLC

Skywest Airlines Salt Lake City , UT 84101

Posted 4 months ago

Primary Job Duties

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.

As a Part-time Ticket/Gate Agent, you are responsible for ticketing and re-booking passengers, boarding flights, and assisting passengers with special needs.

  • Greet and assist all customers in a friendly and timely manner

  • Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed

  • Comply with all safety procedures and station policies

  • Assist special needs passengers and resolve customer complaints

  • Communicate clearly with ground personnel and flight crews

  • Calmly handle situations such as cancelled and delayed flights

  • Other duties as assigned

Minimum Requirements

  • Must be at least 18 years of age

  • Must be able to pass a pre-placement background check and drug screen

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Must possess a valid driver license

  • Positive and outgoing team player

  • Must type 30 wpm

  • All applicants must apply on-line to be considered for the position

Physical and Other Requirements

  • Ability to lift 60+ pounds consistently, with or without a reasonable accommodation

  • Physical agility test may be required

  • Must be willing to work early mornings, late nights, weekends and holidays

  • Must be flexible to work split shifts including early mornings, afternoons, and evenings

  • Attend 3 weeks of Customer Service training (dates to be determined)

Please complete the on-line application. Qualified applicants will be contacted.

This position will require the selected candidate to travel outside the station for training.

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Agent (Platelet Recruiting)

American Red Cross

Posted 2 days ago

VIEW JOBS 10/14/2019 12:00:00 AM 2020-01-12T00:00 Job Description: We are currently seeking a Platelet Recruiting Customer Service agent in Salt Lake City, Utah! Schedule: This position will work the day shift Sunday through Thursday. Training: Training will be Monday through Friday day shift hours for the first 2 weeks. Job Summary: Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active, lapsed and occasional apheresis and/or whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals. Responsibilities: 1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation. 2. Schedule appointments to ensure maximum number of donors are scheduled each day. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Qualifications: High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience is required. Computer experience, MS Office experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced environment is required. Reliable attendance a must. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. American Red Cross Salt Lake City UT

Customer Service Agent - SLC

Skywest Airlines