Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Agent

Expired Job

Sixt Tampa , FL 33602

Posted 2 months ago

Who we are:

Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

What to expect:

As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

What you'll do to be Sixt-cessful:

  • Welcome all customers as they arrive on the lot

  • Ask about their experience with Sixt; recording feedback to improve future rental experience

  • Make sure customers have all personal belongings from the vehicle

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

  • Use proper statement to determine if vehicle is being returned with full tank of gas

  • Advise and review rental charges, providing an accurate receipt to the customer

  • Provide information regarding transportation to the airport terminal

  • Complete a service alert for any mechanical and or body damage communicated by the customers

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

  • Keep lot organized for ease of access and traffic flow

  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold

  • Perform other job duties as assigned to meet the business needs.

What you'll need:

  • High school diploma or GED

  • Minimum 1-year customer service experience

  • Must be at least 21 and have a valid driver's license with a clean driving record

  • Exceptional interpersonal and relationship building skills

  • Strong verbal and written communication skills

  • Strong organizational skills and the ability to multi-task

  • Ability to manage stressful or unusual situations to maintain good customer service

  • Basic computer navigation skills and knowledge of Microsoft Office applications

  • Ability to work 40 hours per week including day and/or evening hours

  • Must be willing to wear company uniforms

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Ability to communicate in other languages is a plus.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Manager Premium Customer Service Operations

American Airlines

Posted 5 days ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 Location: Tampa Intl Apt (TPA-TRML) Additional Locations: None Requisition ID: 25315 Overview Join us for a career with endless possibilities. Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You've come to the right place. You don't have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. What does it take to join us? We're glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world. Fortunately, we're building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence. About The Job This job is a member of the Customer Planning Team within the Customer Experience Division. Responsible for leading the service delivery of multiple lounge operations and the elite services portfolio. This job is also responsible for all entities involved in establishing and impacting the overall guest experience. Specifically, you'll do the following: * Direct reports include non-management employees * Oversees large scale food & beverage and housekeeping operations through third-party partnerships. * Ensures proper preventive maintenance and repairs of lounges and other company assets. * Manages department operating budgets to achieve financial targets and maximize performance. * Assists in planning and coordinating construction and refurbishment projects. * Completes, organizes or delegates broad scope of administrative work. * Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors. * Ensures compliance with all audit and regulatory requirements. * Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service. * Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance. * Acts as a local advocate for the high value customer experience. * May support relationships with airline alliance partners and their high value customers. * Ensures employee productivity and compliance with AA's work environment policies. * Guides and mentors developing representatives. * Demonstrates consistent employee engagement through staff meetings, documented employee recognition and accountability, annual performance reviews and other tangible examples. * Conducts hiring and ensures effective onboarding and training. Qualifications Required Qualifications * High School diploma or GED Equivalency * 5 years face to face customer service experience * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Ability to build and lead teams * Ability to multi-task and work independently to an effective result * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Preferred Qualification * Bachelor's degree * 3 years experience leading people or equivalent experience training Additional Locations: None Requisition ID: 25315 Nearest Major Market: Tampa Job Segment: Service Manager, Operations Manager, Manager, Customer Service, Operations, Management American Airlines Tampa FL

Customer Service Agent

Expired Job