Customer Service Agent

Republic Financial Charlotte , NC 28201

Posted 11 months ago

Overview and Responsibilities

Republic Finance is seeking individuals, who are able to deliver a world-class customer experience to our customers. As a member of our growing team you will take pride in our culture and accountability to our core values specifically to our team and our customers. Team members will need to take a collaborative approach when necessary, remain focused on their responsibilities and show value in the service we provide our customers. Job responsibilities are as follows:

  • Receive and make calls to customers in order to discuss their loan agreement with Republic Finance and also to assist in the resolution on their delinquent personal loans if applicable.

  • Answer questions and resolve inquiries with the goal of a one call resolution

  • Describe resolution options and benefits to borrowers by negotiating the best possible arrangement.

  • Respond to all inquiries in a prompt and professional manner.

  • Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party.

  • Maintain up to date knowledge of the job duties and responsibilities for this position.

  • Comply with all policies, procedures and relevant federal/state laws and regulations to include: Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.

  • Ensure proper account documentation to update customer records.

  • Be a positive influence to the team, department and company.

  • Adhere to flexible schedule as required.

Qualifications

  • 1-3 years customer service and/or collections experience

  • Bilingual in Spanish preferred

  • High school diploma

  • Energetic, driven personality with the ability to take initiative.

  • Possess strong negotiation, problem solving skills to assist customers.

  • Self-motivated and dependable

  • Goal driven

  • Must be able to comply with all state, federal laws and company policies and procedures.

  • Professionalism

  • Provide excellent customer service

  • Acceptable organizational skills

  • Effective time management skills

Benefits

We offer a competitive compensation and benefits package including:

  • Health/Dental/Vision

  • Paid Vacation

  • 401 (K) and employer match

  • Company provided Life Insurance & Long Term Disability

Additional benefits with Republic include:

  • Regular drawings for sports tickets

  • Employee of the Month Program

  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society

  • Beautiful offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.


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Customer Service Agent

Republic Financial