Customer Service Agent - Remote

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position Summary:

Inventory, load, pull and pack products with 100% accuracy at all times.

Core Responsibilities & Duties:

• Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures.

• Research information to solve customer service problems.

• Document and record monthly activities for period end reporting.

• Provide work coverage for other employees' absences when necessary.

• Base line understanding of MS Excel functions and how to manage email rules with MS Outlook.

• Perform other duties as assigned by department Supervisor and/or Manager.

Job Requirements & Qualifications:

• Knowledge of customer service practices and administrative procedures.

• Accurate data entry is a necessity.

• Must be able to multitask.

• Must be proficient in the use of standard office software applications.

• Must have excellent communication skills (written and verbal).

• Must have excellent organization skills, as attention to numerous email groups is required.

• Exemplary customer service skills are required.

• Must be a self-starter with common sense, a professional attitude, and strong problem-solving abilities.

• Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions.

• Ability to work cooperatively with others at all levels within the organization.

• Requires the ability to make judgments and work with minimum supervision.

• Knowledge of warehouse management system SAP is a plus.

• Availability for occasional short shift on Saturday or Sunday.

• Availability for coverage time from 10am-7pm.

What We Offer:

• Competitive base salary.

• Two weeks of paid time off within the first year of employment, sick time and holidays.

• Company provided life insurance.

• Health, vision, and dental insurance options.

• Commuter benefit plan.

• Optional supplemental life insurance.

• 401(k)

• Wellness program.

• A great place to work with a terrific culture.

#IND