Customer Service Agent

Job Description Our clients, leaders in freight and distribution, are looking for looking for a motivated and dedicated Customer Service Agent, and have asked for our help to recruit in the area of Indianapolis, Indiana EXPERIENCE: - 2-years basic Customer Service experience and or 2-years of industry experience. ESSENTIAL FUNCTIONS:

• Answering of phones professionally and timely.

• Answering and responding to e-mail requests timely.

• Turn quotes around within 30 minutes.

• Distribute customer/agent/station requests for follow up when needed.

• Accurately complete entry of pickup/quote information.

• Ensure routing/dispatch is aware of any special instructions/cut-offs.

• Tracking and tracing of shipments.

• Communicating to customers and sales regarding issues.

• Research of shipments for Corporate requests/reports.

• Research of shipments for Accounting requests/reports.

• Understanding TSA regulations.

• Support other departments when needed (routing, dispatch, inbound).

• Understand and accurately know how to use OAG, KSMS and other resources or tools provided.

• Completion of specific assigned duties/accounts.

• Able to work overtime and weekend on call rotations.

• Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.

• Other duties assigned deemed necessary by the Customer Service Supervisor. Requirements

• Must be able to type accurately at least 35 WPM.

• Intermediate level Excel and Word.

• Excellent written and verbal skills.

• Ability to manage deadlines. EDUCATION: - High School Diploma or equivalent.

• Certifications, if applicable.