Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Agent

Expired Job

National Orlando , FL 32801

Posted 1 month ago


Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Orlando Airport location is hiring a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

  • This position is located at the Orlando Airport

  • This position pays $10.25/hour ($10.75/hour after 4pm)

  • This position is Full-Time (40 hours/week)

  • Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shifts, including weekends and holidays:

Shift #1: Sat/Sun: 7am-3pm, Mon/Tue/Wed: 10am-6pm, Thu/Fri: OFF

Shift #2: Friday

  • Tuesday: 1pm-9pm, Wed/Thu: OFF


  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.

  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.

  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.

  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.

  • Answer telephone in a friendly, helpful and prompt manner.

  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year experience handling customer service responsibilities.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be able to understand, read, write, and speak English.

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be willing to accept a pay of $10.25/hour

  • Must be willing to work at the Orlando Airport location

  • Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shifts, including weekends and holidays: Shift #1: Sat/Sun: 7am-3pm, Mon/Tue/Wed: 10am-6pm, Thu/Fri: OFF OR Shift #2: Friday

  • Tuesday: 1pm-9pm, Wed/Thu: OFF.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Agent


Posted 3 days ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 POOLCORP is the leading business-to-business wholesale distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 350 Sales Centers worldwide, with nearly 3,500 employees proudly serving the needs of customers. Each Sales Center operates as its own business; driving an extraordinary culture that involves a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. Position Title: Customer Service Agent Why POOLCORP? Because it's a place where you can grow! At POOLCORP you'll find plenty of excellent career advancement and training opportunities to support your career growth. Our safe and stable work environment is further enhanced by our generous compensation and benefits package. And, the job prospects are endless as we offer a wide range of full time, part time and seasonal positions. At POOLCORP, we strive to employ only the very best. So, end you job search here – at POOLCORP – Where Outdoor Living Comes to Life! The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction. RESPONSIBILITIES: * Places and answers calls from existing and potential customers to solicit business and to follow up on customers' needs. * Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions. * Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items. * Communicates pricing, product updates, deliveries and terms. * Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc. * Updates sales team of customer additions and/or changes. * Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution. * Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals. * Researches and studies the market to stay aware of competitive situations. * Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business. * Reviews open sales orders, open purchase orders, and open transfers weekly. * Works with accounts receivable department when necessary to assist in collecting on past due accounts. * Other job duties may be assigned. REQUIREMENTS: * High School Diploma or GED. * Strong product knowledge in the swimming pool and spa industry. * A minimum of 2 years of inside sales associate experience. * Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales. * Demonstrated ability to handle difficult customers and situations. * Strong communication skills, both written and verbal. POOLCORP is a drug-free company and an EOE, M/F/V/D. Poolcorp Orlando FL

Customer Service Agent

Expired Job