Customer Service Agent - IDA

Skywest Airlines Idaho Falls , ID 83405

Posted 2 weeks ago

About SkyWest

Are you looking for a fast-paced environment full of variety that will utilize your customer service, critical thinking, and multi-tasking skills? SkyWest is hiring immediately for entry level Customer Service Agents! No prior experience in aviation required. As a Customer Service Agent, you will provide excellent front-line service to our passengers. The result is a rewarding opportunity to learn many different facets of the SkyWest operation.

As a Customer Service Agent, you'll also enjoy:

  • Shift trade flexibility

  • Opportunity to work with passengers from all over the world

  • Robust training program (no prior experience needed!)

  • Great team atmosphere

  • Potential to advance and grow within the company

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits such as:

  • 401(k) match

  • Performance Rewards and Profit Sharing

  • Worldwide flight benefits for you and your family with Alaska, Delta, and United Airlines

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

  • Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner

  • Provide customers with any other information needed

  • Assist special needs passengers and resolve customer complaints

  • Communicate clearly with ground personnel and flight crews

  • Calmly handle situations such as cancelled and delayed flights

  • Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:

  • Be at least 18 years old

  • Possess a valid unrestricted state-issued driver's license

  • Have a High School Diploma or GED

  • Able to pass a pre-placement background check and drug screen

  • Legally authorized to work in the United States for any employer without sponsorship

  • Ability to lift 50 lbs. with or without reasonable accommodation

  • Willing to work nights, weekends, and holidays

  • Part-time and full-time positions may be available

  • Starting at $11.00 an hour

Physical and Other Requirements

Please complete the on-line application. Qualified applicants will be contacted.


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Customer Service Agent - IDA

Skywest Airlines