Customer Service Agent

Description

We are looking for a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.

You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.

Requirements

• 2-3 years experience as customer support.

• Experience in Zendesk

• An open mind, 'can do' attitude and the ability to handle a large volume workload with speed, accuracy and efficiency

• Problem Solving/Analysis

• Availability to work Monday through Friday from 9:00-18:00

• Additional languages - an advantage

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.