Customer Service Agent - Call Center Representative

Job Description:

Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will be US Citizens only. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents. Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements.

• Agents and DXC must comply with IDEMIA's background check process and criteria.

• All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks

• All personnel supporting state programs shall undergo state-specific background checks, as required by program.

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.

• Records call on account history record with results of the inquiry; initiates required confirmation.

• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.

• Zero or more years of customer service or other telephone experience

• Experience working with organizational functions and personnel.

• Experience working with fax machines, computer software, and telephone technology.

• Experience working with and skilled in the use of help desk software.

Other Qualifications

• Basic business and analytical problem-solving skills.

• Basic communication skills

• Ability to follow oral and written directions.

• Must be a U.S. Citizen

• Work from home position

• Must be able to work M-F shift ranging between 6:00am - 9:00pm CT

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.