Customer Service Agent - Bill Kolb Jr. Subaru

Overview

Bill Kolb Jr. Subaru is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team.

The Pay Range: $25 an hour

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance

• 401(k) plan with company match

• Paid Time-Off

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Responsibilities

• Handle inbound leads (phone, internet) and direct to appropriate contact

• Contact present customers (phone, email) to maintain and improve customer loyalty

• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals

• Work with sales department to develop sales strategies and techniques

• Assist with meeting and greeting service customers promptly in a professional and courteous manner.

• Engage with customers waiting for their vehicles in the customer lounge.

• Liaison between the service and sales department.

• Oversee customer contact reports and make calls for follow up.

• Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers.

Qualifications

• High school diploma or equivalent.

• Great attitude with high-energy personality.

• Excellent customer service and interpersonal skills.

• Professional appearance and work ethic.

• Ability to work well in a process driven environment.

• Outstanding communication skills in both verbal and written.

• Valid driver license.

• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.