Customer Service Advocate

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Advocate. The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Contacts homeowner 3-5 days after closing

• Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues

• Completes necessary documentation from 14-day meeting and submits documents to Customer Care department

• Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner

• Ensures customer satisfaction and completion of homeowner 30-day survey

• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

• Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days

• Processes payments and back charge documentation and invoices

• Ability to work overtime

• Ability to travel overnight

Education and/or Experience

• High School Diploma or general education degree (GED)

• Three or more years related experience, including carpentry work, drywall, texture repair and painting

• Prior customer service experience

• Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

• Ability to work independently and be productive without supervision

• Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop

• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Customer Care applications

• Proficiency with MS Office and email

• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

Preferred Qualifications

• Experience with minor electrical, plumbing and HVAC repair work a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental

• 401(K)

• Employee Stock Purchase Plan

• Flex Spending Accounts

• Life Insurance

• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram