Customer Service Advisor-Serv

Stanley Steemer International, Inc. Tempe , AZ 85280

Posted 3 weeks ago

Stanley Steemer International is one of the nation's top residential and commercial carpet and upholstery cleaning companies. Since opening its doors in 1947, the company has grown from a single shop in Columbus, Ohio to over 300 locations coast-to-coast generating over $450 million in sales. Join us as a Customer Service Advisor.

Customer Service Advisors are primarily responsible for inbound and outbound customer telephone calls to schedule carpet cleaning and related services. CSA must fully present services and products and obtain accurate order information from customer. CSA must also be able to use e-mail to communicate with customers and perform various other office tasks.

Benefits Include:

  • Health and Wellness Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Optional Family Life Insurance

  • Short-term and Long-term Disability

  • 401(k)

  • Paid Holidays

  • Paid Vacation after one (1) year of service

Discounts on Stanley Steemer Products and Services

Minimum Requirements:

Computer literate

Strong interpersonal and communication skills

Flexible to work in various shifts, weekends, and holidays.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Loan Servicing (Lending)

Freedom Financial

Posted Yesterday

VIEW JOBS 10/23/2020 12:00:00 AM 2021-01-21T00:00 WHO WE ARE: Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs. What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you'll understand why our employees have voted us the Best Place to Work for the last several years. It's a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what's right for our customers, our employees, and our communities. In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day. THE OPPORTUNITY: The Loan Servicing Specialist I plays a critical role in providing support to our clients in the personal lending products. As a Loan Servicing Specialist you are responsible for answering customer questions relating to their FreedomPlus and Consolidation Plus Loans while providing the highest level of Customer Service possible. You will also work out arrangements with clients who are late on their payments, in order to bring their accounts current. Each day is filled with opportunities to exceed expectations and deliver the best, individualized service to internal and external customers to include phone calls, voicemails, emails and faxes. THE ROLE: Handle high volume of inbound/outbound calls Answer questions and set up payment arrangements Access and notate accounts Process requests and account changes Exercise discretion and independent judgment Meet or exceed quality metric goals REQUIREMENTS/CHARACTERISTICS: Minimum of 1 yr. call center experience in the financial industry 1 yr. collections' experience preferred Strong verbal and written communication skills Demonstrates concern for customers and their well being Must be able to stay organized while working on multiple tasks Proficient knowledge of PC skills in the Microsoft product line including: Word, Excel and Outlook Salesforce or other CRM experience also a plus Open availability between the hours of 5am-6pm, Monday-Friday Must be able to complete required training with NO absences WHY JOIN THE FREEDOM FAMILY? Voted a Phoenix Best Place to Work 9 times by our employees including the #1 spot for 2 years in a row! Benefits start within 30 days 401k with employer match 2 weeks' paid vacation (increased with tenure) Paid time off for volunteer work and on your birthday PAY: $16.75/hr START DATE: November 16, 2020 This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting, we want to talk to you. Apply today! Freedom Financial Tempe AZ

Customer Service Advisor-Serv

Stanley Steemer International, Inc.