Customer Service Advisor - Hennepin Ave, Minneapolis, MN

Valvoline Instant Oil Change Minneapolis , MN 55415

Posted 2 months ago

Schedule :

Full Time

Location :

Minneapolis, MN US

JobDescription :

The Customer Service Advisor at Valvoline Instant Oil Change (VIOC) acts as the voice between our Technicians and our customer's satisfaction. This person greets all incoming customers and will be the first interaction someone has with our service center. This role is entry level and will begin with a 30-45 day on-the-job training program to ensure confidence in the position.

Our Customer Service Advisors engage with people all day every day.

Responsibilities include:

  • Being the face of a service center

  • Greeting and listening to customers upon entrance

  • Giving advice on oil change options

  • Explaining mechanical recommendations to customers

  • Interact in a friendly manner to gain customer trust

  • Turn first time customers into repeat customers

  • Answering customer questions and calming concerns

Knowledge and Skills:

  • Effective interpersonal, oral and written communication skills

  • Understanding of safety policies and practices

  • Must have reliable transportation

Physical Requirements:

  • Must have full mobility and twisting

  • Must stoop several times per vehicle up to numerous times per hour of work

  • Must be able to stand for extended period of time each shift worked

  • Must be able to climb stairs

  • Must be able to use the computer

Work Experience and/or Education:

  • Reliable Transportation Required

Benefits, Privileges and Growth Opportunities

  • We offer medical, dental, vision and 401k

  • Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position

  • Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.

Working at Valvoline Instant Oil Change

At VIOC, we provide training on site by a Customer Service Advisor Trainer. In line with our corporate stance to continuously provide learning opportunities and growth potential to our employees, we provide all new Customer Service Advisors the schooling and time frame to become comfortable with our brand. Our most effective advisors are those who grow to understand why we perform the services we do and can gain customer trust.

By applying for the Customer Service Advisor position at VIOC, you are putting your career in your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee's honesty, push for effective work ethics, recognize achievement and focus on self-improvement, and ongoing learning. Apply today to begin your path to success at Valvoline Instant Oil Change.

DisplayJobId :
2019-16221

Category :

Customer Service/Support


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Neurology Sales Representative Minneapolis North MN

Celgene Corporation

Posted Yesterday

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Celgene is a global biopharmaceutical company committed to changing the course of human health through bold pursuits in science, life-enhancing therapies, and a promise to always put patients first. At the core of that mission are the talented individuals who contribute their unique skill sets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we're looking for talented professionals like you to join our team. What unique gene will you bring to Celgene? NOTIFICATION OF JOB OPENINGS Eligible For Employee Referral Program POSITION Sales Representative SUPERVISOR District Sales Manager DEPARTMENT Sales & Marketing PREREQUISITES Bachelor's degree; minimum of 2 years' pharmaceutical sales experience preferred. The Sales Rep is responsible for achieving all territory sales goals through the promotion, sale and support of company products or services in his/her geographic territory. Responsibilities will include, but are not limited to, the following: * Direct one-to-one communication with physicians and health care professionals in support of approved product indications. * Contacting medical professionals and explaining features and benefits of products offered. * Planning and organizing speakers programs in territory. * Communicating competitive market intelligence to brand teams and management. * Timely and accurate completion of all administrative expectations. * Responsible for complying with all federal (PDMA/OIG), state regulations and Celgene's Policies relative to prescription drug sampling. * Follows all sampling procedures as detailed within Celgene's Sample Compliance Policies and Procedures Manual. Skills/Knowledge Required: * Bachelor's degree; minimum of 2 years' pharmaceutical sales experience preferred. * Proven track record that demonstrates top sales accomplishments. * Ability to develop relationships with physicians, nurses and ancillary staff within academic hospitals, clinics, and private practice facilities. * Demonstrated knowledge of healthcare system processes including reimbursement preferred. * Possesses a strong work ethic, ability to develop priorities, and manage time appropriately. * Works with all members of a team effectively. * Ability to travel over a broad geography is required. * This position requires the ability to drive within their assigned territory by automobile (and in some territories to travel by airplane). Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S. Celgene Corporation Minneapolis MN

Customer Service Advisor - Hennepin Ave, Minneapolis, MN

Valvoline Instant Oil Change