Minneapolis, MN US
The Customer Service Advisor at Valvoline Instant Oil Change (VIOC) acts as the voice between our Technicians and our customer's satisfaction. This person greets all incoming customers and will be the first interaction someone has with our service center. This role is entry level and will begin with a 30-45 day on-the-job training program to ensure confidence in the position.
Our Customer Service Advisors engage with people all day every day.
Being the face of a service center
Greeting and listening to customers upon entrance
Giving advice on oil change options
Explaining mechanical recommendations to customers
Interact in a friendly manner to gain customer trust
Turn first time customers into repeat customers
Answering customer questions and calming concerns
Knowledge and Skills:
Effective interpersonal, oral and written communication skills
Understanding of safety policies and practices
Must have reliable transportation
Must have full mobility and twisting
Must stoop several times per vehicle up to numerous times per hour of work
Must be able to stand for extended period of time each shift worked
Must be able to climb stairs
Must be able to use the computer
Work Experience and/or Education:
Benefits, Privileges and Growth Opportunities
We offer medical, dental, vision and 401k
Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position
Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.
Working at Valvoline Instant Oil Change
At VIOC, we provide training on site by a Customer Service Advisor Trainer. In line with our corporate stance to continuously provide learning opportunities and growth potential to our employees, we provide all new Customer Service Advisors the schooling and time frame to become comfortable with our brand. Our most effective advisors are those who grow to understand why we perform the services we do and can gain customer trust.
By applying for the Customer Service Advisor position at VIOC, you are putting your career in your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee's honesty, push for effective work ethics, recognize achievement and focus on self-improvement, and ongoing learning. Apply today to begin your path to success at Valvoline Instant Oil Change.
Valvoline Instant Oil Change