Customer Service Advisor

TBC Corporation Brook Park , OH 44142

Posted 6 months ago

Description

In the automotive Sales Associate role (Customer Service Advisor) you'll have a great opportunity to learn the auto services business. This role is responsible for selling tires, tire related services, mechanical services and providing excellent customer service in a retail store. Our Career Road Map Program can prepare you for a Service Manager and/or Store Manager role within the organization. Many of our District Managers and Regional Vice Presidents started out as Sales Associate. National Tire and Battery (NTB) is committed to developing our associates and promoting from within the organization.

Company Overview

NTB operates more than 700 retail service store locations nationally and is experiencing rapid growth which presents advancement opportunities for our associates. NTB is a TBC company. For 60 years, TBC Corporation (TBC) has been one of North America's largest marketers of automotive replacement tires. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Big O Tires and Midas. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilities

  • Assist customers in selecting the proper fitment of tires

  • Inform customers of vehicle inspection findings

  • Educate customers on schedule maintenance services

  • Assist Store Manager and Service Manager with operational duties

  • Deliver professional and courteous customer service

  • Other duties as assigned

Qualifications

  • Sales Experience

  • Customer Service Experience

  • Car Enthusiast

  • Automotive Sales Experience is a plus

  • Ability to work a flexible retail schedule including weekends, evenings and holidays

  • Valid Driver's License

  • Criminal Background Check

  • Pre-employment Drug Screen

  • Must be 18 years or older

Benefits

  • Competitive compensation

  • Medical, Dental and Vision coverage

  • Company paid short term disability and company subsidized long term disability

  • Company paid life insurance

  • 401(k) with company match and immediate 100% vesting

  • Generous paid vacation and paid time off

  • Tuition reimbursement

  • Company paid ASE Certifications and Career Path Development programs

  • Flexible spending account

  • Employee assistance program

  • Purchasing power program that allows associates with a year of service to make large retail purchases through convenient payroll deduction

  • Vendor purchase discount program

  • Employee automotive discounts

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Nearest Major Market: Cleveland

Job Segment: Medical, Inspector, Payroll, Customer Service, Healthcare, Automotive, Quality, Finance

Apply now "


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Customer Service Advisor

TBC Corporation