Hsbc Jersey , GA 30018
Posted 2 days ago
Contact Centre Agent - Jersey
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking customer focused individuals to join our Jersey based contact centre for our next training academy.
The Jersey contact centre services Premier customers around the world, with a key focus on delivering outstanding customer service. Upon joining HSBC you will be provided with a 6 week training academy in which you will learn how to be successful in your role through a mixture of classroom, on-line & practical training.
Joining our team will provide you with a range of career opportunities which can see you progress to management or specialise in other areas such as financial planning, digital and commercial banking.
In this role, you will:
Receive general inbound customer calls in a contact centre environment.
Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first point of contact where possible.
Handle contact with HSBC customers in a polite and friendly way, listening to the customer to establish their needs
Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Work collaboratively as part of the wider customer contact team
To be successful in this role you should meet the following requirements:
Excellent verbal and written communication skills and is polite and friendly at all times
Previous experience in a customer service environment
Must be flexible, customer centric and have the ability to thrive in a team environment
Ability to work in a high-volume, fast paced environment
Proficiency with computers and basic software packages
Reliable with an efficient mindset
Strives to do a good job and is concerned about getting it right for the customer
Open to working flexible shifts
You must have 'entitled' or 'entitled to work' Jersey residency status to apply.
This role offers varying shift patterns which are discussed at interview stage.
This role is known as 'Premier Associate' internally
You'll achieve more when you join HSBC.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies.