Dun And Bradstreet Center Valley , PA 18034
Why We Work at Dun & Bradstreet
Life here at Dun & Bradstreet is changing for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We're wildly passionate about our purpose, and it has us evolving everything we do from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Our team is responsible for reimaging our customer experience in ways that differentiate our company from our competitors, and transforms how our customers engage with us. We do this in many ways, including listening carefully to our customers' feedback, monitoring 'voice of customer' market trends, engaging in industry events that promote customer experience best practices, and building a customer-centric culture within our team. Our end goal is to drive growth and revenue through world-class customer relationship management. Key functions within our team include: Delivery & Technology; Customer Service & Education; Customer Service & Support; Customer Strategy
Customer Service Advisor
We are looking for an outgoing, dynamic Customer Service professional to join our team in Center Valley. This person provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, internal D&B operations and 3rd Party customers. Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs. Provide subject matter expertise on vendor operations, including timely and accurate information in response to operational responsibilities including reporting and process execution to meet service level agreements. Producing both standard and ad hoc reports. Outbound responsibility. Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction. Performs other duties and/or activities as assigned.
Greets customers in a courteous, friendly and professional manner. Actively listens to caller to assess and clarify service needs.
Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required. Documents all customer inquiries and issues using Customer Relationship Management application.
Knowledge of Business Information Industry an asset and a strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended.
High volume Contact Center experience.
PC knowledge of Microsoft Office including Word, Excel and Outlook.
Written and verbal English language skills required.
Additional language skills of Spanish and/or French an asset.
Ability to multitask and thrive in a fast paced teaming environment.
Ability to work independently and efficiently to meet deadlines and goals.
A detail orientation and ability to work in an environment of ambiguity.
Must have flexible work availability.
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.