Customer Service Advisor

Auto Plus Pep Boys Annapolis , MD 21401

Posted 8 months ago

Overview

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Care owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • Valid Driver's License.

  • One year of related experience in the automotive service environment.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Strong verbal communication skills.

  • Strong customer service skills.

  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Customer Service Advisor Annapolis MD (PartTime)

Sears

Posted 1 week ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 Job Description Req/Job ID: 986307BR Employing Entity: Transform SR LLC Employment Category: Regular, Full-time Job Function: Automotive Store ID: 02692: Sears Auto Center Seeking a challenging and fast-paced work environment? Sears Auto Center is going through an exciting transformation!! Our Customer Service Advisors participate in a highly rewarding program that recognizes outstanding performance by paying our associates a lucrative base plus commission structure. With industry-leading training and strong people-focused leaders, we are committed to advancing your skills and career growth. At Sears Auto Center, we truly are customer focused. This is why we look for individuals that not only have customer service knowledge and experience, but those who enjoy helping others. We are seeking a success oriented customer service advisor who will work passionately towards assisting and educating customers on options available, to provide customer assistance and deliver a positive automotive center experience. The customer service advisor is responsible for selling and servicing customers within the automotive center by maintaining knowledge of product and services. [#video#https://www.youtube.com/watch?v=ySRqQvgot-c#560,315#}#/video#] Job Requirements Job Duties/Responsibilities: * Recommend vehicle repair and maintenance to customer and promote sale of products and services mutually beneficial to customer and dealership * Build relationships with customers to promote repeat and referral service business * Building Customer Satisfaction & Loyalty. * Energetic responsiveness to every customer, on the phone and in the store * Solutions oriented selling * Involvement in every aspect of the store operation. * Continuously learns new technical information and techniques in formal training sessions in order to stay ahead of the rapidly changing automotive technology world. Required Skills: * 1-2 years of Retail Sales preferred * Must have Valid Drivers License Preferred Skills: * Solutions oriented sales experience * Retail experience Education Requirements: HS Graduate or Equivalent License/Certificate Required: Yes Driver's License Required: Yes Age Requirement: 18+ #Stores, #Automotive 2692 Sears Annapolis MD

Customer Service Advisor

Auto Plus Pep Boys