Customer Service Advisor

Auto Plus Pep Boys North Little Rock , AR 72117

Posted 2 months ago

Overview

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Care owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

  • Maintain an organized and neat shop.

  • Adhere to all company policies, procedures, safety and environmental rules.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • Valid Driver's License.

  • One year of related experience in the automotive service environment.

  • One year of sales experience preferred.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Strong verbal communication skills.

  • Strong customer service skills.

  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Full Or Part Time

Circle K Stores, Inc.

Posted 5 days ago

VIEW JOBS 11/9/2019 12:00:00 AM 2020-02-07T00:00 Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications High School diploma or GED preferred. Experience in retail sales preferred. Ability to work in the conditions described below. Ability to perform essential duties and physical functions described below. Ability to work with the equipment, tools and materials listed below. Ability to work as scheduled and arrive to work on time. Ability to communicate (orally and in writing) in English. Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide). Essential Duties Provides prompt, courteous customer service. Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold. Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc. Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Contacts maintenance for repair when needed. Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries. Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Assists new applicants with application process. Performs all duties with minimal supervision. Attends job-related meetings (may be required to work irregular hours). Performs other duties as assigned by the Store Manager. Working Conditions Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. Exposure to occasional noise. Work with a minimum direction and periodic supervision. Physical Functions Ability to stand and/or walk for up to 8 hours. Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups). Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck). Ability to bend at waist with some twisting up to one hour of workday. Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs). THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Store 2741787 9702 Hwy 165 North Little Rock, Arkansas 72117 Circle K Stores, Inc. North Little Rock AR

Customer Service Advisor

Auto Plus Pep Boys