Customer Service Advisor

Auto Plus Pep Boys Willow Grove , PA 19090

Posted 2 months ago

Overview

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Care owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

  • Maintain an organized and neat shop.

  • Adhere to all company policies, procedures, safety and environmental rules.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • Valid Driver's License.

  • One year of related experience in the automotive service environment.

  • One year of sales experience preferred.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Strong verbal communication skills.

  • Strong customer service skills.

  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
The Home Depot Rental Mobile Service Technician Willow Grove PA

Home Depot

Posted 2 days ago

VIEW JOBS 4/1/2020 12:00:00 AM 2020-06-30T00:00 MUST RESIDE WITHIN 20 MILES OF TARGET CITY Must be at least 21 to drive in a DOT capacity Hours: Monday - Friday, 7:30 am - 4:30 pm / Must be flexible for occasional weekend work With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand. The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery. The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others. We have a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada. We live our Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving Back Position: The Mobile Service Technician - Mechanic (MST) is responsible for creating and maintaining a thriving equipment rental business at the store by providing excellent customer service, having the right mix of equipment, and keeping the fleet rental ready at all times. This position is assisting area mechanics in construction/landscape equipment service. Must have experience and the ability to effectively apply that experience in a team or independent environment. Electrical repair experience is considered a plus and in some cases may be a requirement. Strong verbal and written communication, problem solving and strong mechanical skills are required. Must employ safe work practices to limit risk exposure to the customer, the public and self. Responsibilities: * Performing daily inspections on the equipment for rental readiness, and neat in appearance * Performing needed repairs and preventive maintenance on equipment * Initiating service calls and/or ordering parts needed for equipment repairs * Assisting rental customers in determining the equipment needs and availability of equipment * Training customers in the safe and proper operation of the equipment process * Inspecting overall appearance of THD Rental Signage, inspecting equipment for proper security * Training store associates in the safe and proper operation of the equipment and operating procedures * In conjunction with THD Rental's Lead Rental Technicians, review performance of equipment at the store and recommend needed equipment or transfers of under-utilized equipment * May visit other stores in the market to inspect THD Rental equipment and assist and train Home Depot associates * Maintaining professionalism in appearance, dress, and personal contact We offer a full array of benefits that include health, well-being, and financial. Please visit www.livetheorangelife.com for more details. MINIMUM QUALIFICATIONS Must be twenty-one years of age or older. Must be legally permitted to work in the United States. Requirements: * Ability to do mechanical repairs * Ability to lift up to 80 lbs. safely * Excellent communication skills - basic principles of customer service and selling * Basic knowledge of compact construction equipment, including trenching and earth-moving machines * Ability to work independently * Experience in equipment rental industry (counter sales, customer service, etc.) * Landscape/construction background a definite plus * Ability to work effectively with different personality types and all levels of employees * Administrative skills for documenting and reporting information on equipment (Excel, Microsoft Office email, etc.) * Strong computer skills * Valid driver's license (ability to drive in a CMV capacity) Required Education * High School Diploma, GED, Technical or Trade School - or equivalent experience Home Depot Willow Grove PA

Customer Service Advisor

Auto Plus Pep Boys