Customer Service Administrator

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Customer Service Admin is responsible for the overall control of equipment returned by Telephonics' customers for repair and/or modification from receipt through shipping for assigned projects or product lines.

Essential Duties & Responsibilities:

• Learns and transacts Oracle NYR basic functions

• Determines warranty or non-warranty status of returned equipment and prepares work order to authorize the repair and/or modification

• Moves assigned product from work station to work station as necessary through the entire repair process

• Coordinates with Quality Assurance to prioritize the work flow within their area

• Expedites repairs and material through receiving and shipping

• Interfaces with internal customers to provide status of repairs

• Analyzes engineering change notices and determines the impact to assigned products, orders material as necessary

• Responsible for job progress to schedules, reporting of status and removal of bottlenecks

• Coordinates with Program Management and Service Management to determine priorities and sets priorities based on available resources, schedule needs and customer demands

• Monitors the entire repair process, expedites operations that delay schedules and alters schedules to meet unforeseen conditions

• Requests Purchase Requisitions to procure required repair parts or to return equipment to subcontractors for repair; tracks performance and expedites completion

• Interfaces with internal customers to provide status of repairs and projected delivery

• Attends status meetings with internal customers and reports out on assigned products

• Obtains and provides inputs to the Commercial Asset Visibility (CAV) System, if applicable to assigned products

Skills:

• High school diploma, 2 year degree from college or technical school preferred

• 1-3 years experience or a combination of education and experience

• Knowledge of PC's and various software.

• Ability to interact with varying levels of management, subordinates, co-workers and customers as needed.

• Ability to review and interpret Engineering documentation, Bills of Material and Product Change Notices (PCNs) to understand how they affect changes to their assigned products (for example, affectivity of changes).

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

$45,187 - $71,424

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.