Customer Service Administrator II

Customer Service Administrator II

Requisition ID: 1999

Location:

Timmonsville, SC, US, 29161

Workstyle: Onsite

Shift: 1st

Salary Range: $48,400.00 - $72,600.00

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The Customer Service Administrator II for Honda Powersports is a dynamic role focused on providing top-tier customer support. This role will be responsible for conducting in-depth research, evaluation, and timely resolution of product related cases. This position requires effective collaboration with various, departments, including Powersports dealerships, TechLine, Field Technical Managers, and customers, to ensure mutually satisfactory outcomes. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers. Through exceptional product expertise and dedicated service, the Customer Service Administrator II will play a pivotal role in securing lifetime owner loyalty.

Key Accountabilities

Review, research, assess, manage, and resolve product-related cases in a timely and efficient manner.

• Thoroughly examine case details, customer feedback, and product documentation to understand the issue at hand.

• Determine the solution, and communicate the outcome to customer, ensuring customer satisfaction.

• Set and adhere to realistic timeframes for each stage of the case management process to maintain efficiency and meet customer expectations.

Effectively communicate with customers, dealerships, field personnel and AHM management.

• Investigate, consult with subject matter experts if needed, and utilize internal knowledge bases to gather relevant information.

Customer special support requests.

• Manages all Manufacture Statement of Origin (MSO), Vehicle identification letters (VIL) and Vehicle Emission Recall - Proof of Correction forms (VER).

• Manages all Key code requests.

• Handles Recall cases in Export regions or US rural areas.

Support of Supervisor and Escalation Specialist.

• Expected to be versatile and ready to assist in various tasks when needed. This includes distributing cases to team members and providing support through the Inbound Chino Chat system.

Management of internal inventory and tracking of Honda merchandise, updating records accurately, and ensuring that all items are accounted for.

• Create and maintain comprehensive inventory spreadsheets, enabling efficient tracking of Honda Merchandise.

Qualifications, Experience, and Skills

• Bachelor's degree or equivalent work experience

• 2 to 3 years customer service/support experience which required initiative, problem solving, and decision making. A background in the Powersports industry is preferred

• Demonstrated ability to apply logic and reasoning to solve problems

• Proficient in both written and verbal communication skills

• Strong organizational skills coupled with adept negotiation techniques

• Commitment to delivering exceptional customer service to enhance customer loyalty and overall satisfaction

• Skilled in Microsoft Office applications, including Excel, Word, and PowerPoint

Workstyle

• Onsite

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive Base Salary

• Annual Bonus

• Overtime

• Industry leading Benefit Plans (Medical, Dental, Vision, Rx)

• Paid time off, including vacation, paid holidays, sick time, personal days

• 401K Plan with company match + additional contribution

• Lifestyle Bonus

Career Growth:

• Advancement opportunities

• Career mobility

• Education reimbursement for continued learning

• Training and Development programs

Additional Offerings:

• Wellbeing program

• Community service and engagement programs

• Product programs

• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Bring the Future

Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.

You're invited to

bring your skills, bring your background, and bring the future at Honda.

Apply today.

Dream. Create. Drive. Repeat.

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Nearest Major Market: Florence

Nearest Secondary Market: South Carolina