Honda Chino , CA 91710
Posted 4 weeks ago
Customer Service Administrator II-B
Requisition ID: 2867
Location:
Chino, CA, US, 91710
Workstyle: Onsite
Shift: 1st
Salary Range: $55,700.00 - $83,600.00
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
AHM's Contact Center actively support Honda's mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.).
The Case Manager is responsible for the handling of all complex cases and customer reimbursement request in the Customer Support and Campaign Center in a timely and efficient manner. Effectively communicate with customers, dealerships, field personnel and all levels of management. Follow-up with customers and keep them informed of their cases. Provide customers with Honda's position based on facts and information gathered from all involved parties. Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty. Accurately capture customer information to document the Voice of the Customer. Ensure all TREAD coding is accurate and in compliance with TREAD requirements.
Key Accountabilities
Review, research, evaluate, manage and resolve cases in a timely and efficient manner
Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
Provide customers with Honda's position based on facts and gathered information from all involved parties
Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.
Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements
Qualifications, Experience, and Skills
Bachelor's degree or trade school certificate in Automotive Technology highly preferred. Equivalent work experience will be considered.
Minimum of 2-4 years in a customer-focused/Contact Center environment or automotive industry preferred
Strong decision-making, problem-solving, time-management, multi-tasking, negotiation, critical thinking, attention to detail, follow-up, organizational and analytical skills
Automotive related systems knowledge (warranty, product, field and dealer operations
Excellent communication (verbal and written) skills
Automotive technical/mechanical aptitude is a plus
Knowledge of dealer sales and service operations
Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), eVRM, CICS and Microsoft Applications (Word, Excel, PowerPoint)
Working Conditions
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401K Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Representative Vehicle
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Lifestyle Account
Tuition Assistance & Student Loan Repayment
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Bring the Future
Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.
You're invited to
bring your skills, bring your background, and bring the future at Honda.
Apply today.
Dream. Create. Drive. Repeat.
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