Customer Service Administrator II (100229)

Customer Service Administrator II (100229)

Requisition ID: 2027

Location:

Chino, CA, US, 91710

Workstyle: Onsite

Shift: 1st

Salary Range: $55,700.00 - $83,600.00

Job Purpose

A Digital Client Relations (DCR) Specialist is an integral role of the department. He/she is the gatekeeper between American Honda and the customer. This role provides helpful information, answers questions and responds to complaints. They're the front line of support between the company and customer- DCR Specialists are empowered to make decisions, which ultimately ensures Lifetime Owner Loyalty and brings joy to the customer.

Key Accountabilities

• Provide excellent customer service by monitoring and responding to Honda and Acura's digital service platforms (Email, Live Chat, Facebook, Twitter, and SMS Text)

• Keep record of customer interactions, transactions, comments and complaints

• Apply technical skills involving Salesforce Service Console: Customer Relations and Retention System

• Assist team with special projects as needed

Qualifications, Experience, and Skills

• Bachelor's degree or equivalent work experience

• Two years of Customer Service experience

• Automotive Industry experience is preferred but not required

• Excellent verbal and written communication skills

• Attention to detail and accuracy

• Ability to multi-task, prioritize and manage time effectively

• Comfortable with using technology, social media platforms

• Type at least 40 WPM

Workstyle

• Onsite

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive base salary

Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

• Annual Bonus

• Industry-leading Benefit Plans (Medical, Dental, Vision)

• Paid time off, including vacation, paid holidays, sick time, and personal days

• 401K Plan with company match + additional contribution

Career Growth:

• Advancement opportunities

• Career mobility

• Education reimbursement for continued learning

• Training and Development programs

Additional Offerings:

• Wellbeing program

• Community service and engagement programs

• Product programs

• Free drinks onsite

Bring the Future

Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.

You're invited to

bring your skills, bring your background, and bring the future at Honda.

Apply today.

Dream. Create. Drive. Repeat.

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Nearest Secondary Market: Los Angeles