Honda Chino , CA 91710
Posted 2 weeks ago
Customer Service Administrator II (100229)
Requisition ID: 2027
Location:
Chino, CA, US, 91710
Workstyle: Onsite
Shift: 1st
Salary Range: $55,700.00 - $83,600.00
Job Purpose
A Digital Client Relations (DCR) Specialist is an integral role of the department. He/she is the gatekeeper between American Honda and the customer. This role provides helpful information, answers questions and responds to complaints. They're the front line of support between the company and customer- DCR Specialists are empowered to make decisions, which ultimately ensures Lifetime Owner Loyalty and brings joy to the customer.
Key Accountabilities
Provide excellent customer service by monitoring and responding to Honda and Acura's digital service platforms (Email, Live Chat, Facebook, Twitter, and SMS Text)
Keep record of customer interactions, transactions, comments and complaints
Apply technical skills involving Salesforce Service Console: Customer Relations and Retention System
Assist team with special projects as needed
Qualifications, Experience, and Skills
Bachelor's degree or equivalent work experience
Two years of Customer Service experience
Automotive Industry experience is preferred but not required
Excellent verbal and written communication skills
Attention to detail and accuracy
Ability to multi-task, prioritize and manage time effectively
Comfortable with using technology, social media platforms
Type at least 40 WPM
Workstyle
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401K Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Bring the Future
Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives.
You're invited to
bring your skills, bring your background, and bring the future at Honda.
Apply today.
Dream. Create. Drive. Repeat.
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Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
Honda