Customer Service Administrator

Centrica Dorset , VT 05251

Posted 3 weeks ago

Overview

Permanent: 40 hours per week Monday to Friday (8.00am until 5.00pm)

Location: Ringwood

Salary: 18,874

PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. We are now looking for a Customer Service Administrator to join our team in Ringwood. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers. Working as part of the Operations Support Team, reporting to a Customer Manager, you will responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing clients.

The Role

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

As a Customer Services Administrator with PH Jones, you will find a variety of different tasks to complete daily. These will include, but are not limited to:

  • Dealing with customer calls professionally and in a timely manner

  • Booking appointments with our clients and customers

  • General administration including dealing with emails, posting of letters, filing etc

  • Preparing documentation (job details, updating system following job completion)

  • Managing the Engineers diary

  • Communicate effectively to all Stakeholders

  • Log new customer calls on appropriate IT system ensuring that client priorities are met and ensuring accuracy and quality of data.

  • Understand good housekeeping for data protection, performance and information security requirements.

  • Manage Stakeholder expectations including conflict/problem resolution

  • Manage priority through importance

  • Identify and escalate opportunities to improve operative performance, and process improvement

The Person

To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.

We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problem-solving approach. You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.

The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems. You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high attention to detail.

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the 'Apply' button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.


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