Customer Service Administrator

R10046938 Customer Service Administrator (Open)

Location:

Los Angeles, CA - Alameda St

• Industrial spec gas

How will you CONTRIBUTE and GROW?

This role is responsible for all office functions within the location. In this role you will work closely with production associates, shipping and receiving, ASG and regional gas coordinators to ensure all expectations are being met.

This position is responsible for providing courteous customer service to both internal and external customers via heavy email interaction with a fair amount of phone interaction as well.

Note: The job functions for this location are shared and can fluctuate. Candidate must be able to work independently as well as in a team environment

Hours are 7am

• 4pm with a 1 hour lunch break

Daily job functions:

• Schedule production orders

• Create and PGI deliveries

• Extending part numbers to production as requested

• Maintain and manage the RAN log (Return Authorization Number)

• Handle all rush orders including maintaining rush log and follow up on all rush orders

• Communicate to customers (internal and external) of Late Order Notifications

• Communicate to customers (internal and external) for Customer Concessions

• Scan all deliveries for imagine

• Scan all BOLs for imaging

• Maintain all production and shipping files.

• Create and maintain all purchase requisitions and order status'

• Receive all incoming products from vendors, customers and internal transfers

• Edit orders when requested

• Communicate to Plant Manager when issues arise related to capabilities

• Manage Full Inventory to make sure customer needs are met

• Maintain stock levels sufficient to take care of normal customer demand

Reports

• Run and review open order report ZOTCM and report any issues to your supervisor

• Run and review all ZLDB reports and report any issues to your supervisor

Miscellaneous

• Log customer complaints into Intelex when required

• Maintain all local files according to record retention rules

• Provide backup support

• Submit credit requests when needed

• Assist with international orders

• Exhibits customer focused behavior by striving to understand the customers needs for both internal and external customers

• Other duties as assigned by the plant manager and direct supervisor

Are you a MATCH?

• High School Diploma or equivalent required.

• Strong interpersonal skills with the ability to deal with difficult situations in a diplomatic and professional manner

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation.

• Excellent oral and written communication skills

• Positive approach and willingness to learn coupled with the ability to work in a team environment

• Ability to work independently and under some pressure to meet deadlines

• Proficient in all Microsoft Office Applications

• Accept and adapt to procedural changes

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

California Privacy Notice