Customer Service Administrative Assistant- Seasonal In Office

At Roof One, now a part of the Bone Dry family, you will be amazed at our atmosphere of camaraderie. Roof one is searching for a full time seasonal Customer Service Administrative Assistant to work closely with other office team. The successful candidate should be customer-focused, detail oriented, and efficient, as well as professional, reliable, knowledgeable, and adaptable. This is an exciting opportunity to play a vital role in ensuring the smooth and efficient functioning of our office. This is a seasonal onsite position for our Detroit office.

Duties and Responsibilities

• Responsible for representing Roof One with the highest degree of professionalism, punctuality, and integrity while providing our customers with respect, honesty, and the highest level of customer service.

• Answering office calls and responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Assisting as needed in creating playbook and pipeline reports.

• Assist with administrative office duties.

• Adhering to all company policies and procedures.

• Other tasks as directed.

Skills and Competencies

• Active listening, verbal, and written communication skills, including a professional phone voice.

• Proficiency with computers, especially with CRM software, and strong typing skills.

• Detail-oriented. in a fast-paced environment.

• Accurate data entry and typing skills.

• Teamwork-oriented to support team members.

• Ability to multi-task

• Adaptability and accountability

Qualifications

• High School Diploma or equivalent.

• Call center experience with telephone systems and technology.

• Strong and accurate typing skills (typing speed of 50+ words/minutes required)

• Language proficiency, Spanish speaking a plus

• Military Service a plus

Compensation

• $15 to $17 per hour, commensurate to experience

• Seasonal full time onsite