Customer Service Account Manager

Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We're a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning.

We are a small company focused on big results We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA. Key responsibilities: Initial contact for builders and field managers with questions.

Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.

Processing new construction takeoffs using RFMS Measure estimating software. Developing preliminary quotes for upcoming jobs using RFMS. Assisting with new construction design appointments when needed.

Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe. Assisting field managers with scheduling needed punch work. Assisting with the management of new construction accounts.

Desired Skills and Experience Proven customer support experience or experience as a service representative Strong phone contact handling skills and active listening Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plus Ability to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures. Customer orientation and ability to adapt/respond to different types of individuals. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively.

What we offer: On the job training and shadowing Full-Time Salary plus Commission Competitive benefits package Paid Holidays PTO (Vacation/Sick Days) A family-owned, friendly work environment