Customer Service Account Manager

Eaton Corporation Bethel , CT 06801

Posted 2 months ago

Eaton's Aerospace Sector, Fluid Electrical Distribution Division is currently seeking a Customer Service Account Manager to join our team. This position is based at our Bethel, CT location.

Position Overview:

The Customer Service Account Manager manages a portfolio of customer accounts and coordinates across functional disciplines to achieve order requirements. This role will also manage internal performance against customer requirements in accordance with contract obligations, terms and conditions, ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations as well as develop and maintain relationships that foster additional growth opportunities and strengthen customer loyalty.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

  • Function as primary focal point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.

  • Perform contract review of all orders for customer requirements to ensure Order Administration is processing orders per negotiated requirements including exporting requirements; assure compliance with all export control regulations-ITAR and coordinates with Global Trade Management (GTM) as required.

  • Be accountable for ensuring orders are received into the ERP system and/or other support databases; accountable for ensuring demand alignment.

  • Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled. Interface with Order Administration to ensure customer requirements are met and completed and interface with customer to mitigate exceptions to meeting customer requirements.

  • Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs.

  • Prepare quotations and longer-term agreements for legacy business.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

  • Bachelor's Degree from an accredited institution required.

  • Minimum of two (2) years of experience interfacing with customers, or a combination of college internship experience with a minimum of one (1) year of experience interfacing with customers.

  • No relocation is offered for this position. All candidates must currently reside within 50 miles of Bethel, CT to be considered.

  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

  • Must be authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

  • Basic knowledge of FAA requirements for repair and PMA purchases, basic knowledge of CAS/TINA requirements, and basic knowledge of D-Trade requirements.

What you'll get from us:

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

  • Flexible work options to help balance work/life demands (at participating Eaton sites)

  • Healthcare/retirement savings programs

  • Competitive compensation packages to reward skills and performance

  • Tuition assistance or financial help for ongoing learning and development

  • Health, Dental, Vision & Wellness programs

  • Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico

Organization: AER FED Fluid Electrical Distribution

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No

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