Customer Service Account Manager

Customer Service Account ManagerLocation: Greenville, SC

Job Description: With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.

Reports To: Customer Service Supervisor

Duties and Responsibilities:

• Build relationships with representatives, distributors and customers.

• Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.

• Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.

• Prepare, review and disposition customer returns within specified time period.

• Prepare quotations with the guidance of product managers, regional managers, and sales representatives.

• Provide delivery information on new and existing orders, offering accurate potential part substitutions.

• Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.

• Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time.

• Prepare and participate in customer visits for related accounts as required.

• Compile information necessary to provide reports as required by customer and/or management.

• Notify or inform supervisor and management on problems and opportunities via activity reports.

• Train representatives, distributors and customers on KAVX system, policies, procedures, etc.

• Monitor and report on customer forecast, demand pull and consignment functions.

• Monitor distribution inventory within KAVX guidelines.

• Monitor contract pricing online as well as reports generated by pricing discrepancies.

• Verify ship and debits in conjunction with the accounting department.

Job Requirements:

• 4 year Bachelor's degree preferred, or Associate's degree with relevant experience.

• Possess strong communication skills with internal personnel, sales representatives and customer required.

• Foster good business relations using excellent telephone and email etiquette.

• Must be detail oriented and have the ability to function under pressure in an ever-changing environment.

• Work overtime as required.