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Customer Service Account Management Consultant

Expired Job

Cynet Systems Irvine , CA 92602

Posted 2 months ago

We are looking for Customer Service Account Management Consultant for our client in Irvine, CA

Job Title: Customer Service Account Management Consultant

Job Location: Irvine, CA

Job Type: Contract

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Job Description:

Sales Support:

Client-facing experience in a corporate setting
Account Management experience.
Daily contact with clients, handling all aspects of the account.
Project Management experience a plus
Account Management tasks associated with various accounts. (ie: client concerns, invoicing questions, discuss sales in determining which product would best support client needs; submitting counts and orders, delivery issues/questions)
Assist sales in contracting process and current process for OneKey
Provide support with OneKey counts and product information
Run counts on all three platforms...DirectListSelect, OneKey, SKA
Support OneKey Web Product - demo, pricing, functionality questions
Weekly/daily 1:1 w/Sales reps
Follow all SOPs (Standard Operating Procedures) to ensure accurate information is provided to appropriate teams
Ability to multi-task in a very busy environment, meet quick turn-times and submit rush orders
Fulfill count/order requests and help move job along through the approval process
Assist other team members to help with workload
Provide support to the sales team with order processing, data counts, assistance to clients with product, pricing, and technical questions.
Interact with client or account manager on a regular basis to ensure commitments are met and clients order delivery expectations are satisfied.
Write SOWs (Statement of Work), facilitate data tests, compile results for clients, coordination of data build, gather paperwork requirements.
Maintain a 2hr turnaround from order request from client.
Facilitate SK&A data counts and orders; work with internal departments on any other relevant information to customers/sales requests.
Serve as a liaison between Fulfillment and Sales whenever a complex order is submitted to ensure the requested steps are fulfilled by requested date, and with highest level of quality and thoroughness.
Including QC orders, as needed.
Maintain customer and account manager up to date on order progress, delivery status and ensure any delays are documented.
Assist on ongoing training for the sales reps and customer services team in terms of order requirements, best practices, and procedures once new hires have completed initial training.

Update SFDC opportunities to In Hand, utilizing the MTD Order Detail report & Daily Sales Report on a weekly basis
Reconcile report with SFDC; include OM# & SBT#

Customer Service Account Management Consultant

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Customer Service Account Management Consultant

Expired Job

Cynet Systems