Customer Segment Lead-Remote Within US

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Segment and Insight Specialist to improve patient lives around the globe.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional, looking for the next step in their career. As the Customer Segment Lead you will be responsible for:

• Bringing to life customer segments (inside and outside of the lab) across geographies

• Gaining deep insights on customer targets (laboratorians, hospital administration, reference labs, ministries of health, etc.) building keen understanding to contribute to the overall CLS business strategy

• Codify data & customer intelligence to develop playbook, train Zone Marketing & Sales in these strategies, and build external stories for digital and PR/Influencer activation.

• Collaborating with sales and Digital Execution to utilize case studies and proof points in social media and external channels

• Participate in structured action planning to leverage customer learnings

• Supporting the CLS Marketing strategies with insights, and segment strategies to build brand reputation, increase market share, customer satisfaction, and retention

• Conduct in-depth analysis of market segments, customer profiles and competitive landscapes to provide recommendations to support the CLS Business Line strategy

• Work closely with the marketing teams to provide data-driven insights that contribute to the marketing strategies, product position and customer targeting

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Proven experience as a Marketing Analyst or similar role, preferably in marketing or market research agency.

• Proficiency in quantitative and qualitative research methodologies, data analysis, and statistical techniques.

• Shown demonstrated success in creating and quantifying value propositions to showcase the clinical, operational, and financial value of solutions

• Experience in developing customer case studies and proof points

• Demonstrated ability to build strong relationships across a broad spectrum of internal and external stakeholders

• Creative. Diversity of thinking. Inclusive. Uniquely able to see new opportunities, solutions, angles in developing programs and solving challenges

Required skills to have for the success of this role

• 10+ of relevant commercial (e.g., sales, service, marketing) experience in healthcare

• Laboratory diagnostics required

• Subject matter expertise in hospital and reference lab environments required, prior experience as a med-tech/laboratorian preferred

• Strong conceptual, analytical, and presentation skills

• Collaborative with ability to work across business lines and partner to build consensus and achieve results

• Demonstrated success in creating and quantifying value propositions to showcase the clinical, operational, and financial value of solutions

• Experience in developing and implementing sales training programs

• Demonstrated ability to envision possibilities, lead teams and drive results.

• Demonstrated ability to effectively manage across the matrix in the context of a large global company.

• Previous experience in both Global Marketing and Country Marketing roles a plus.

• Bachelor degree in business; life sciences; engineering or related technical discipline. MBA is preferred

Desirable Characteristics

• Has an endless abundance of curiosity for the customer, the market, trends, etc.

• Has a customer-driven mentality, representing the customer in all decisions

• Challenges the status quo and acts as a change agent

• Is resourceful and takes ownership to find solutions to business challenges

• Thinks strategically, asking 'why?' and 'what value will this bring?' when making choices

• Is high-energy, agile and competitive with a bias for action to get solutions to the market quickly

• Demonstrates courage and thoughtfully manages risks

• Reaches out and connects well with people across the organization

• Can simplify and clarify things and explain them to others

• Is culturally savvy, crossing geographic boundaries

• Able to succeed in a matrix environment where collaboration and sharing responsibility for success and failure of others on the team is critical to the overall success of the company. Ability to build consensus.

The pay range for this position is $163,000.00 to $224,000.00 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (15%) of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. (use your country EEO required language where applicable)

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