Customer Satisfaction & Quality Project Manager

Schneider Electric Franklin , TN 37064

Posted 1 month ago

Schneider Electric has an opportunity for a Customer Satisfaction & Quality Project Manager in our Franklin, TN HUB location. The Customer satisfaction & Quality Program Manager strives to transform our Global Supply Chain into a highly customer- oriented organization.

To achieve this, you will reinforce our Core Value of "Customer First" and deliver premium offer quality and service to customers that exceed their expectations. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. Great people make Schneider Electric a great company. What do you get to do in this position?

Ensure the high level of customer satisfaction and quality processes are sustained in all the GSC transformation projects Lead projects within the approved CS&Q project portfolio (8-10 projects) Work with cross-functional teams in the front office, LOB, GSC, global team etc. to achieve successful project deliverables and bring a higher level of customer satisfaction, beating out our competitors Define the CS&Q continuous improvement project portfolio according to the analysis of Voice of Customer Lead regional programs and project implementations Ensure a successful project execution and phenomenon customer satisfaction Perform stakeholder analysis, readiness reviews, risk analysis' Develop training & communication plans Qualifications We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if:

You are passionate about Customer Satisfaction & Quality Improvement You have strong leadership and influencing ability in a "Customer First" culture You are ready to take bold actions and make breakthroughs- to keep raising the bar on delivering premium level quality and service. You have at least 5 years of relevant experience in a relevant function: CS&Q, Project Management, Supply Chain / Logistics Management or Organizational Transformation You have knowledge of Continuous Improvement tools; such as 8D, FMEA, Six Sigma, Lean Manufacturing etc.

PMP certification is a plus Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies:Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Schedule: Full-time Req: 00753R

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager (Concrete)

Ectohr, Inc.

Posted 1 week ago

VIEW JOBS 10/18/2021 3:03:09 PM 2022-01-16T15:03 Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for nearly six decades.<br /> <br /> <em><strong>Our Culture & Philosophy</strong>:</em><br /> Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork.  When we talk about culture at F&B, it is not just a plaque hanging in our lobby.  We live our values every day and these values have allowed us to build a phenomenal team delivering best in class products to our customers.  We don’t put off until tomorrow what can be accomplished today; our relentless commitment to a job done right is what drives us all.<br /> <br /> A leading indicator of team member success at Fessler & Bowman is someone who strives to meet our core values.  If we asked a friend to describe you would they use words like “competitive,” “driven,” “team-focused,” “detail-oriented,” “agile,” and “a problem solver”?  Are you willing to take calculated risks to achieve better than average results?  If so, you are the type of person we are looking to add to our F&B family.<br /> <br /> <em><strong>Summary</strong>:</em><br /> Project Managers lead Project Teams in the successful completion of construction projects, from the initial hand-off from Estimating through final completion and close-out. PMs are responsible for overall project planning and scheduling, resource allocation, project accounting, and control, while providing technical direction and ensuring compliance with quality standards and applicable laws and regulations.<br /> <br /> <em><strong>Essential Duties & Responsibilities</strong>:</em> <ul> <li style="padding: 0; margin: 0;">Organizing and planning for the safe and efficient execution of the assigned projects</li> <li style="padding: 0; margin: 0;">Acting as the Fessler & Bowman, Inc. spokesperson in all customer communication</li> <li style="padding: 0; margin: 0;">Maintaining the financial controls of the project and being held accountable for the profit/loss of the project</li> <li style="padding: 0; margin: 0;">Developing and maintaining the project schedule</li> <li style="padding: 0; margin: 0;">Estimating, pricing and negotiating the price on the project</li> <li style="padding: 0; margin: 0;">Developing the project team and holding each member accountable for their assignment</li> <li style="padding: 0; margin: 0;">Continually expanding knowledge and use of industry best practices and innovation</li> <li style="padding: 0; margin: 0;">Solving problems, as they arise, by using available knowledge and resources</li> <li style="padding: 0; margin: 0;">Communicating and upholding the Company’s commitment to Integrity and Code of Ethics, as well as ensuring the same for the entire team</li> <li style="padding: 0; margin: 0;">Other duties as assigned</li> </ul> <br /> <em><strong>Education, Experience & Qualifications</strong>:</em> <ul> <li style="padding: 0; margin: 0;">A Bachelor of Science in Engineering preferred, or equivalent in training and experience</li> <li style="padding: 0; margin: 0;">At least five (5) years of construction experience</li> <li style="padding: 0; margin: 0;">Creative and results-oriented, with a strong sense of urgency and self-motivation</li> <li style="padding: 0; margin: 0;">Excellent communication and organizational skills</li> <li style="padding: 0; margin: 0;">Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals.</li> </ul> <strong><em>Travel:</em></strong><br /> Travel is required for this position. Travel may include, but is not limited to, travel from office to various job sites.<br /> <br /> <em><strong>Work Environment</strong>:</em><br /> As a Project Manager, you will be subject to various work environments. Environments include but are not limited to the following: office and field settings, high/low temperatures, areas close to traffic, loud and frequent noises, confined spaces, heights, indoor/outdoor settings.<br /> <br /> <strong><em>Recruitment Process:</em></strong><br /> The recruitment process will include a phone-screen, in-person meeting and a pre-employment background check and drug test. This process is intended to ensure we find the right fit for both candidates and Fessler & Bowman.<br /> <br /> <strong>Fessler & Bowman is an Equal Opportunity Employer</strong> Ectohr, Inc. Franklin TN

Customer Satisfaction & Quality Project Manager

Schneider Electric