Schneider Electric has an opportunity for a Customer Satisfaction & Quality Project Manager in our Franklin, TN HUB location. The Customer satisfaction & Quality Program Manager strives to transform our Global Supply Chain into a highly customer- oriented organization.
To achieve this, you will reinforce our Core Value of "Customer First" and deliver premium offer quality and service to customers that exceed their expectations. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries.
From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. https://youtu.be/4EtpkB0cuXE Great people make Schneider Electric a great company. What do you get to do in this position?
Ensure the high level of customer satisfaction and quality processes are sustained in all the GSC transformation projects Lead projects within the approved CS&Q project portfolio (8-10 projects) Work with cross-functional teams in the front office, LOB, GSC, global team etc. to achieve successful project deliverables and bring a higher level of customer satisfaction, beating out our competitors Define the CS&Q continuous improvement project portfolio according to the analysis of Voice of Customer Lead regional programs and project implementations Ensure a successful project execution and phenomenon customer satisfaction Perform stakeholder analysis, readiness reviews, risk analysis' Develop training & communication plans Qualifications We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if:
You are passionate about Customer Satisfaction & Quality Improvement You have strong leadership and influencing ability in a "Customer First" culture You are ready to take bold actions and make breakthroughs- to keep raising the bar on delivering premium level quality and service. You have at least 5 years of relevant experience in a relevant function: CS&Q, Project Management, Supply Chain / Logistics Management or Organizational Transformation You have knowledge of Continuous Improvement tools; such as 8D, FMEA, Six Sigma, Lean Manufacturing etc.
PMP certification is a plus Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are.
We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies:Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Schedule: Full-time Req: 00753R