Customer Sales Support Representative I - Night/Weekend - Houston, TX 1

Ceva Logistics U.S., Inc. Houston , TX 77020

Posted 2 months ago

CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 44,000 employees in nearly 170 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

JOB SUMMARY:

Serve as liaison between sales, operations, and external customers. Follow-up on all shipments tendered to the Company and ensure that service requirements are being met. Models and acts in accordance with our guiding principles and core values. Must be able to work nights and/or weekends.

KEY ACCOUNTABILITIES:

  • Communicate information to operations and sales personnel on shipments which require special handling.

  • Advise customers, sales personnel and station management of the current status of all shipments.

  • Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.

  • Coordinate with sales and customers to develop customer specific stand operating procedures.

  • Follow-up on sales leads provided from daily shipment logs and quotes.

  • Assist in customer service and the preparation of quotes.

  • Perform other duties as assigned.

Knowledge, Experience &

Skills:
Essential Requirements

Education & Certifications

  • Required to have High School Diploma/GED
  • One to three years related experience

Experience/ Specialist Knowledge & Skills

  • Must be able to read, write, and speak English fluently.

  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

  • Ability to effectively present information and respond to questions from management, employees and customers.

  • Computer literate

  • Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.

OTHER ESSENTIAL FUNCTIONS:

  • Accurate typing skills and/or data entry skills.

  • Ability to add, subtract, multiply and divide.

  • Responds promptly and professionally to customer needs.

  • Ability to read, comprehend and write basic correspondence.

  • Ability to effectively present information one-on-one or in small group situations.

  • Ability to identify and resolve problems in a timely manner.

  • Balances team and individual responsibilities.

  • Consistently at work and on time.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.


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Customer Sales Support Representative I - Night/Weekend - Houston, TX 1

Ceva Logistics U.S., Inc.